Announcement

Collapse
No announcement yet.

toe_subscription_fields error on INVC screen

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    toe_subscription_fields error on INVC screen

    I just noticed that customers are getting the following error on the INVC screen. It does not matter if they purchase a subscription or not:

    "One or more notification emails could not be sent at this time: Item 'toe_subscription_fields' threw exception 'invalid_subscription' during initialization"

    Should the "toe_subscription_fields" item be assigned to the INVC page? If so, that might be my problem because it is not.
    Highly caffeinated
    http://www.coffeehouseexpress.com

    #2
    Hi Jim,

    Make sure you do not have the "subscriptions" or subscriptionfields" items assigned to the page and the error should go away.
    Matt Zimmermann

    Miva Web Developer
    Alchemy Web Development
    https://www.alchemywebdev.com
    Site Development - Maintenance - Consultation

    Miva Certified Developer
    Miva Professional Developer

    https://www.dev4web.net | Twitter

    Comment


      #3
      Thanks for the reply Matt. I checked and neither of those items are assigned. The only reference I see to subscriptions is this line in the ORDER CONTENTS section:

      Code:
      <mvt:if expr="l.settings:item:subscrp_id">
      <p><small>Subscription: &mvte:item:subscription:productsubscriptionterm:de scrip;</small></p>
      </mvt:if>
      Last edited by Matt Zimmermann; 05-02-17, 09:02 AM.
      Highly caffeinated
      http://www.coffeehouseexpress.com

      Comment


        #4
        Hi Jim,

        That code is fine to be there as it would not resolve to true if there is not a subscription ID. If all subscription related items are unassigned from the page, and the error is still occurring, I would recommend contacting support so they can look into it.
        Matt Zimmermann

        Miva Web Developer
        Alchemy Web Development
        https://www.alchemywebdev.com
        Site Development - Maintenance - Consultation

        Miva Certified Developer
        Miva Professional Developer

        https://www.dev4web.net | Twitter

        Comment

        Working...
        X