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Help with error message!

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  • Help with error message!

    Hi,

    We have customers calling because they're receiving an error message directly after hitting Enter once they've entered their credit card information.

    The error reads:

    Fatal error in mm5/5.00/templates/s03/email_orderconf_merchant.mvc @ {00000002:00000978}:features/tui/tui_mgr.mv:Line 75:Stack underflow


    The orders still go through but customers don't know this and they're placing duplicate orders, and then buying else where when they keep getting this message.

    Help!

  • #2
    Re: Help with error message!

    Madeira,

    Open a ticket with our support team ([email protected]). When sending an email to support, please provide a URL to the website experiencing the issue. Did the site recently move and do you know how long this error has been occurring?

    Wayne
    Wayne Smith
    Miva Merchant Support Manager

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    • #3
      Re: Help with error message!

      Hi Wayne,
      Thanks. We have no idea how long this has been happening. We just received this info from a customer today.

      I'll open a ticket now.

      Thanks!

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