Missing apartment/suite number from paypal

[Beef Supreme]

I tried searching but did not find this issue in Miva Merchant 9 being discussed.

When a customer pays with Paypal, the apartment/suite number (usually on the second line) is not being captured in Miva. Since I use Synchro to pull orders and then process them, I am always missing the apartment/suite number. Is there a setting that will pull this info from Paypal so that I will capture the info?

[Beef Supreme]

Here is the fix. I never heard back from Miva regarding my support ticket but digging around led me to:

Store Settings -> Customer Fields tab -> Change Address 2 from 'Hidden' to 'Optional'

Hope this helps someone.

[Laura Schindler]

Hi Beef Supreme,

I checked our help desk for any tickets opened under your forum email address but I couldn't find anything. If you emailed Support and didn't get a reply, can you please message me your ticket number so I can look into what happened?

I'm glad to hear you were able to resolve the issue, but not happy to hear that we let you fall through the cracks.

Thanks,

[Beef Supreme]

The ticket was opened under my businesses email address. When I registered for this forum I used my personal email. Not a big deal as I was able to fix the issue.