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    Endicia label printing issue

    We are using the built in Endicia module to create shipping labels.

    We are able to generate the label from the Admin and the label displays on the screen but with a greyed out "Print" button.

    In order to be able to print it, we're having to reload the screen.

    Any ideas on how to fix this?

    Our Java is updated to the latest version.
    www.kicks-ind.com
    www.comp-n-choke.com

    #2
    Originally posted by aubreyd View Post
    We are using the built in Endicia module to create shipping labels.

    We are able to generate the label from the Admin and the label displays on the screen but with a greyed out "Print" button.

    In order to be able to print it, we're having to reload the screen.

    Any ideas on how to fix this?

    Our Java is updated to the latest version.

    Make sure the website has been added to the exception list for Java.
    Go into java. - Start > Control Panel > Search > java
    Manage the Exception Site List
    The exception site list is managed in the Security tab of the Java Control Panel. The list is shown in the tab. To add, edit or remove a URL from list, Click Edit Site List and follow the directions shown.

    Add a URL

    • Click on the Edit Site List button.
    • Click the Add in the Exception Site List window.
    • Click in the empty field under Location field to enter the URL.
      Example: https://www.domain.com/mm5/admin.mvc?
    • Click OK to save the URL that you entered.
    • Click Continue on the Security Warning dialog.
    Open a ticket with our support team if this does not address the issue. If you do open a ticket with support, please make sure to include a link to this forum thread.

    Wayne


    Wayne Smith

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      #3
      Unfortunately, that didn't resolve the issue for us. We already had the URL in the exception list. I will open a support ticket.
      www.kicks-ind.com
      www.comp-n-choke.com

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