Marketing Coupon thinks it's been used

[lesliekirk]

Store owner has a few customers who entered the Marketing coupon, proceeded through checkout and their payment was declined due to the dollar amount and fraud protection or daily limit. Once the transaction was cleared to try again, the checkout does not allow them to use the same coupon code again. Is this a bug? Or by design?

[Rick Wilson]

From Dev:

"we don't register the coupon as having been used until we create the order, so unless their fraud system is somehow deleting a created order I'm not sure how that could be happening

if the failure is during payment, the coupon will never be marked as having been used"

[Rick Wilson]

So you might want to open a ticket or show Brennan at least.

[lesliekirk]

I'll reach out to Brennan once I hear back from the store owner.