Hello forum:
Has anyone encountered this?
We are having a significant number of address errors in checkout because customers are using their mouse roller on OCST while the state selection has focus. This causes the state to change so that when the order is completed, the shipping &/or billing address has a state that is incorrect for the zip code entered. For instance yesterday, an order for zip code 08230 (New Jersey) had the state of Florida on the order. The same thing happened today for an order for Michigan that had the state of Missouri as the Ship To state.
I hope there is a solution for this, as just today I checked out through the Miva store and while on OCST, I was unable to reproduce the problem. What does Miva know that I don't? Well I know it's a lot but I'd sure like to know what they know about preventing this. ;)'
I spent a considerable time yesterday attempting to disable the mouse roller on OCST via JS, entirely without success.
Does anyone have a solution for this?
Thanks, Larry-
Has anyone encountered this?
We are having a significant number of address errors in checkout because customers are using their mouse roller on OCST while the state selection has focus. This causes the state to change so that when the order is completed, the shipping &/or billing address has a state that is incorrect for the zip code entered. For instance yesterday, an order for zip code 08230 (New Jersey) had the state of Florida on the order. The same thing happened today for an order for Michigan that had the state of Missouri as the Ship To state.
I hope there is a solution for this, as just today I checked out through the Miva store and while on OCST, I was unable to reproduce the problem. What does Miva know that I don't? Well I know it's a lot but I'd sure like to know what they know about preventing this. ;)'
I spent a considerable time yesterday attempting to disable the mouse roller on OCST via JS, entirely without success.
Does anyone have a solution for this?
Thanks, Larry-
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