Today we received an order with no information other than the customers City, State, and Zip. This is the third instance of this happening that I am aware of. The last two were paid by Visa and the one in the past I think was paid by Amazon Payments.
There’s really no way for us to track the customer down with the limited information we have, so we either cancel the order, or sometimes the customer notices and contacts us.
How would the order come through missing all of that information? Can we prevent this from continuing? It’s not common, but it has happened at least 3 times now..
I've attached a screenshot below.
Thanks,
There’s really no way for us to track the customer down with the limited information we have, so we either cancel the order, or sometimes the customer notices and contacts us.
How would the order come through missing all of that information? Can we prevent this from continuing? It’s not common, but it has happened at least 3 times now..
I've attached a screenshot below.
Thanks,
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