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    Partial RMA Received

    I recently had a customer request an RMA for her entire order (5 items.) I issued the RMA with all 5 items selected, but when the return arrived to us she had chosen to keep one of the items.

    I selected the checkbox for all the items we received back and then clicked Manage Returns > Receive / Restock, but after the process completed all of the items were marked as having been returned and received back.

    I added a note to the customers account that one item was not returned and I added the item back to the order, but the customer still received the automated email showing that all items were received.

    Is there a way to only receive a partial RMA in a situation like this? I thought that selecting only some of the items before hitting Manage Returns would do the trick, but it did not.

    Psydde
    Psydde Delicious
    Delicious Boutique & Corseterie
    Philadelphia, PA
    www.DeliciousBoutique.com
    www.DeliciousCorsets.com

    #2
    From Dev: To handle this they’d need to cancel the original return, then create a new return containing only the items that the customer shipped back and mark it as received.
    Thanks,

    Rick Wilson
    CEO
    Miva, Inc.
    [email protected]
    https://www.miva.com

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