Hello, Perhaps I have a record for authorization failures (over 23,000 over the course of 9 days) due to "carding!" I am not proud of it because I hadn't set up fraud protection in MIVA and with that many attempts, we had to work with our payment processor who charges us for each attempt (something that seems minimal until you multiply it by 23,000), to refund a substantial chunk of $$ only after we signed something saying future incidents will be our responsibility.* Provisions have been put in place to prevent future attacks thanks to MIVAs fraud protection settings - hopefully.
QUESTION: So, now I have 23,000+ authorization failures in the authorization failure log that I need to remove. How can I do that? I am tempted to hit the reset, but am not confident that it will not reset other items in order processing. With over 23,000 failures, the log is VERY sluggish and frustrating to use.
Thanks in advance.
Robin
*We use Chase PaymentTech and did notify them via their tech support email system of suspected fraud activity when we first noticed the issue on day one and three other times throughout the week as the issue continued. They said we should have called which we did, but NO ONE understood what we were trying to tell them was happening since it didn't fit into their paradigm of a stolen credit card type of fraud.
QUESTION: So, now I have 23,000+ authorization failures in the authorization failure log that I need to remove. How can I do that? I am tempted to hit the reset, but am not confident that it will not reset other items in order processing. With over 23,000 failures, the log is VERY sluggish and frustrating to use.
Thanks in advance.
Robin
*We use Chase PaymentTech and did notify them via their tech support email system of suspected fraud activity when we first noticed the issue on day one and three other times throughout the week as the issue continued. They said we should have called which we did, but NO ONE understood what we were trying to tell them was happening since it didn't fit into their paradigm of a stolen credit card type of fraud.
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