Announcement

Collapse
No announcement yet.

9.00066 update reset User Pagination settings

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    9.00066 update reset User Pagination settings

    Not sure if this has happened to anyone else, but I've had a store owner report that every list is now paginated including orders and attributes. I was sent a screenshot and saw what she was talking about. Could this be a bug in the 9.00066 update?
    Leslie Kirk
    Miva Certified Developer
    Miva Merchant Specialist since 1997
    Previously of Webs Your Way
    (aka Leslie Nord leslienord)

    Email me: [email protected]
    www.lesliekirk.com

    Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

    #2
    According to Dev "No, not a chance, neither 9.65 or 9.66 touched the User Preferences or User tables"
    Thanks,

    Rick Wilson
    CEO
    Miva, Inc.
    [email protected]
    https://www.miva.com

    Comment


      #3
      Originally posted by Rick Wilson View Post
      According to Dev "No, not a chance, neither 9.65 or 9.66 touched the User Preferences or User tables"
      Okie dokie. I will have her check again in all of her stores (she ran the update on 3). If she is still having the issue, I'll advise her to take screenshots and open a support ticket.
      Leslie Kirk
      Miva Certified Developer
      Miva Merchant Specialist since 1997
      Previously of Webs Your Way
      (aka Leslie Nord leslienord)

      Email me: [email protected]
      www.lesliekirk.com

      Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

      Comment


        #4
        Although some people may beg to differ, I don't think Leslie is crazy. (At least not in this case....)

        I just noticed that after running the upgrade to 9.66 the pagination in my Catalogue | Products screen was reset from scrolling to paginating. I was able to get it back to the way it used to be configured for me by changing the option for List Pagination on Users | Edit User | Settings to "Always Use Infinite Scroll" from "Automatic".

        Not sure what would have caused this, but this happened in both my stage and prod stores. No big deal now that I figured out how to switch it back, but it appears that something in the upgrade did make a change to this somehow.
        Todd Gibson
        Oliver + S | Sewing Patterns for Kids and the Whole Family

        Comment


          #5
          Originally posted by oliverands View Post
          Although some people may beg to differ, I don't think Leslie is crazy. (At least not in this case....)
          Very true. But I'm glad someone else saw this too.
          Leslie Kirk
          Miva Certified Developer
          Miva Merchant Specialist since 1997
          Previously of Webs Your Way
          (aka Leslie Nord leslienord)

          Email me: [email protected]
          www.lesliekirk.com

          Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

          Comment


            #6
            Did both of you happen to have your databases repaired due to mismatched character sets?
            Thanks,

            Rick Wilson
            CEO
            Miva, Inc.
            [email protected]
            https://www.miva.com

            Comment


              #7
              I didn't. At least not that I'm aware of.
              Todd Gibson
              Oliver + S | Sewing Patterns for Kids and the Whole Family

              Comment


                #8
                What type of computer is this being used on? Does the display happen to have a touch screen? Browser version would also be helpful to know (and whether the same computer/browser was used prior to upgrade as was used after upgrade). If you set the Pagination setting back to Automatic, does it go back to paginated mode? Pagination in batch lists happen under two circumstances:

                a.) You have manually specified that you want paginated mode (in the settings)
                b.) You have specified (or rather... it was specified for you when the setting was first enabled) that you want automatic mode AND the monitor being used supports touch input (example being a chromebook with touchscreen support, a tablet, etc).

                Nothing else enables the pagination within MMBatchList. Trying to figure out what would have changed between pre-9.66 and post, since the patch itself touched no settings at all and you mentioned that you changed the setting away from Automatic (which means the setting didn't get changed anyway). Was there a time gap in between updating from 9.64 to 9.65 (where you were able to play with the lists and note whether they showing the correct infinite scroll) and then upgrading to 9.66 (which was released pretty quickly after 9.65), or did both patches get updated at the same time? Any other details you can think of that might help me put the pieces of this together would be great (any special circumstances with your setup, etc). I went through the upgrade process on my dev store and had no issues, but... Mine isn't a real store with real data and other stuff going on.
                Ryan Guisewite
                Lead UI Developer / Miva, Inc.
                www.miva.com

                Comment


                  #9
                  Originally posted by Rick Wilson View Post
                  Did both of you happen to have your databases repaired due to mismatched character sets?
                  No. The store updated all three of her sites, with the same results. No error messages, no warnings, no frantic calls to me.
                  Leslie Kirk
                  Miva Certified Developer
                  Miva Merchant Specialist since 1997
                  Previously of Webs Your Way
                  (aka Leslie Nord leslienord)

                  Email me: [email protected]
                  www.lesliekirk.com

                  Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                  Comment


                    #10
                    Originally posted by rguisewite View Post
                    What type of computer is this being used on? Does the display happen to have a touch screen? Browser version would also be helpful to know (and whether the same computer/browser was used prior to upgrade as was used after upgrade). If you set the Pagination setting back to Automatic, does it go back to paginated mode? Pagination in batch lists happen under two circumstances:

                    a.) You have manually specified that you want paginated mode (in the settings)
                    b.) You have specified (or rather... it was specified for you when the setting was first enabled) that you want automatic mode AND the monitor being used supports touch input (example being a chromebook with touchscreen support, a tablet, etc).
                    I will have to check with the store owner, she ran the update on all three of her stores so I do not have the answers to these questions (and I'm not sure if she would even have been able to recognize the patching sequence. If need be, I can get you access to all 3 sites. It should be noted that I have already fixed the setting back in them.

                    Leslie Kirk
                    Miva Certified Developer
                    Miva Merchant Specialist since 1997
                    Previously of Webs Your Way
                    (aka Leslie Nord leslienord)

                    Email me: [email protected]
                    www.lesliekirk.com

                    Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                    Comment


                      #11
                      What type of computer is this being used on?
                      PC laptop
                      Does the display happen to have a touch screen?
                      Yes but it was not used.
                      Browser version would also be helpful to know (and whether the same computer/browser was used prior to upgrade as was used after upgrade).
                      Same browser before and after

                      If you set the Pagination setting back to Automatic, does it go back to paginated mode? Pagination in batch lists happen under two circumstances:

                      a.) You have manually specified that you want paginated mode (in the settings)
                      b.) You have specified (or rather... it was specified for you when the setting was first enabled) that you want automatic mode AND the monitor being used supports touch input (example being a chromebook with touchscreen support, a tablet, etc).

                      I have not tried to do anything with the pagination on any of the sites.
                      Was there a time gap in between updating from 9.64 to 9.65 (where you were able to play with the lists and note whether they showing the correct infinite scroll) and then upgrading to 9.66 (which was released pretty quickly after 9.65), or did both patches get updated at the same time? Any other details you can think of that might help me put the pieces of this together would be great (any special circumstances with your setup, etc).

                      I just accepted the updates by clicking it.
                      All of this is times 3 - since the store owner has three sites that she encountered this in.



                      Leslie Kirk
                      Miva Certified Developer
                      Miva Merchant Specialist since 1997
                      Previously of Webs Your Way
                      (aka Leslie Nord leslienord)

                      Email me: [email protected]
                      www.lesliekirk.com

                      Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                      Comment


                        #12
                        Hmm. I'm surprised it wasn't using pagination before. If their laptop is a touchscreen, it doesn't matter if they were using it or not, the browser reports the screen as touch enabled (which is what we use to determine if the screen is a touchscreen).
                        Ryan Guisewite
                        Lead UI Developer / Miva, Inc.
                        www.miva.com

                        Comment


                          #13
                          I'm using a PC with a touch screen running the most recent version of Firefox. I tested with Chrome and had the same experience. I just tried logging in on a PC laptop without a touch screen, and the Automatic setting does not default into paginated mode. Could it be that with the update something changed with how touch screens are recognized or supported? Again, this isn't a big deal because I can change the setting, but it did seem odd to me too that this changed with the update.
                          Todd Gibson
                          Oliver + S | Sewing Patterns for Kids and the Whole Family

                          Comment


                            #14
                            It definitely seems odd to me as well. Especially considering nothing remotely related to pagination stuff was altered in 9.65 or 9.66. I went back and, starting from 9.0, upgraded to each version and tested on a touchscreen PC. It worked as designed for me in each version (meaning with Automatic set as the mode, pagination was used on the PC with the touchscreen and infinite scroll was used on my desktop without a touchscreen). The only thing I can think of is if the browser you were using by default (assuming FireFox, since you mentioned you tested it with chrome as well) wasn't reporting the touchscreen capability and magically updated around the same time you updated to 9.66 and now reports touch capabilities (... highly unlikely, but at this point, who knows). Either way. The behavior you're seeing is the correct behavior. Touchscreen devices with Automatic mode set SHOULD see pagination, and if you don't want it, you've done the right thing in manually changing the setting. I'm just very curious as to why it wasn't working before and suddenly is, given that the code that handles it all has remained unchanged since 2014.
                            Ryan Guisewite
                            Lead UI Developer / Miva, Inc.
                            www.miva.com

                            Comment


                              #15
                              I can confirm that the 3 sites I'm dealing with were all set to Automatic before the update. I have since manually changed the setting "Always Use Infinite Scroll" - so, in theory, it has been broken until this update.
                              Leslie Kirk
                              Miva Certified Developer
                              Miva Merchant Specialist since 1997
                              Previously of Webs Your Way
                              (aka Leslie Nord leslienord)

                              Email me: [email protected]
                              www.lesliekirk.com

                              Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                              Comment

                              Working...
                              X