24/7 Support - 800.608.6482

24/7 Support - 800.608.6482

menu

Miva Merchant Online Store Policies

Payment Methods and Security Miva Merchant accepts Visa, MasterCard, Discover, American Express and PayPal.

Privacy Notice Our Privacy Policy is available here: http://www.mivamerchant.com/privacy

Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

When collecting sensitive information, it is encrypted and transmitted to us in a secure way. You can verify that sensitive information is being protected by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

Sales Tax Sales tax is charged on all orders containing eligible products placed in the state of California.

Refund Policy for Product Purchases Miva Merchant understands that products are sometimes ordered in error, or do not meet expectations. We offer an unconditional money back guarantee for 30 calendar days on all full price Miva Merchant licenses. In the event that you are not completely satisfied with your purchase, you may request a refund within 30 calendar days and we will issue you a refund of the purchase price. Miva Merchant may request proof that a product has been uninstalled and is no longer in use, and will disable refunded license keys to stop future installation. We reserve the right to refuse refunds if we believe that customers are engaged in license violations.

Cancellation Policy for Services Miva Merchant understands that sometimes services do not meet expectations. You may cancel your service at any time. If you cancel the service before the end of the initial or renewal term, your service and access to the services will be discontinued immediately. No refund will be provided for any payments you have made.

License Violation Policy Miva Merchant reserves the right to revoke all Miva Merchant licenses of customers who have been found to violate any license agreements if requests to bring licensing into compliance are refused. License violations include the installation of products in multiple stores or on multiple domains without the required number of licenses. Licenses are automatically deemed void when violations occur and no refund will be given.