Support Plan Overview
Is this how you feel about your current tech support?
- My faith in mankind has been restored!"
Linda
- I am so glad I signed on with Miva Merchant! These technical guys are great!"
Norman
- I worked with Rafael and Michael...I appreciate that they actually called me about the issue...so much better than just dealing with a call ticket through email."
Shane
 Miva Merchant Service Club combines support, priority access, and software into a package that's right for your needs. For a $129 setup fee plus $19.95/month, Service Club support includes the following:
- Unlimited toll free telephone and email support*
- Miva Merchant Synchro support
- Miva Merchant Password Recovery Service
- Discounts for personal one-on-one training
- Standard Database Repair**
In addition to these benefits you will also receive a monthly Gem - an eCommerce extra designed to help you achieve online success that includes one of the following:
- Free Modules
- eCommerce Success Secrets
- Graphics for your store
Sign up within thirty days of registering a Miva Merchant license and also
get the following:
• We'll waive the signup fee of $129 and you pay only $19 for your first month
• Monthly Gem Starter Kit, including:
- Free Module: WYSIWYG HTML Editor for Miva Merchant 5/5.5 (Normally $100 at Miva Central)
- Ecommerce Success Secret: Optimizing your checkout process to increase sales
- Spruce Up Your Store: 9 new sets of custom buttons designed just for Miva Merchant
Sign up and get world class Miva Merchant support with the best modules, tools
and graphics available!
* During Normal Business Hours
** Due to the nature of database problems not all database corruption can be covered under this package.
Miva Merchant Service Club plans are non-refundable.
Please read the service agreement for details.
other support
Documentation
Find all documented information relevant to the management and maintenance of your Miva Merchant product and/or service.
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Wishlist Request
Looking for a specific feature that we do not yet offer? Use the Wishlist Request Form to send a message to our Miva Merchant Development Team for review and possible inclusion in a future product update.
Request » |
Patches & Downloads
View a list of recent patches and updates available for the Miva Merchant family of products.
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Report a Bug
If there are any errors or inaccuracies with our products that you believe you may have discovered, please submit a Bug report with our web-based form. All Bug Reports are sent directly to our Miva Merchant Development Team for review.
Report » |
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