For over 50 years, The Paper Store has been providing guests across New England with a one-of-a-kind shopping experience for discovering expressions of sentiment for all of life's occasions. From their first store in Maynard, Massachusetts, they've expanded to over 50 retail locations, and in 2013, launched an ecommerce site to service discerning clientele worldwide.
As The Paper Store began expanding their online sales channel, they added another layer of complexity to their business. Already managing 400 unique monthly vendor purchase orders, invoices, and price catalogs, their new challenge was to efficiently assimilate web sales while maintaining visibility across channels. Critical to the success of their online initiatives was to synchronize vendor purchase orders with incoming inventory for both online and brick & mortar sales, while offering in-store pickup for online purchases with an inventory-specific store locator. To accomplish this, Miva's professional services team leveraged Miva Enterprise Connect to sync Miva Merchant with Epicor Eagle as part of an enterprise ecommerce solution.
Epicor Eagle is a comprehensive retail business management solution (ERP, CRM, Merchandising, Sales Audit) offering point of sale (POS), sales & sales management, multi-location inventory tracking, general ledger & financial reporting, customer insight & demand forecasting, and more.
As they continue to expand both brick & mortar and online sales channels, Miva's integration with Epicor Retail efficiently assimilates web orders into a comprehensive multi-channel solution, improving inventory management, reducing stock outs, and giving customers the flexibility to buy products online and pick them up at any one of The Paper Stores 50+ locations. All the while, The Paper Store enjoys visibility across their entire supply chain, while reducing errors, lowering costs, and improving the customer (and employee) experience.