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Frequently Asked Questions

How does the 30-day trial work?

You will be charged for your first month when you are enrolled. If you decide to cancel within the first 30 days, you will receive a full refund, guaranteed.

Is my store secure?

Your site will be hosted on our PCI-Compliant servers running our PA-DSS certified software and 256-bit SSL encryption to keep your business and your customers safe.

Do I have to sign a long-term contract?

No, you will not have to sign a long-term contract; you pay as you go. If you decide to cancel, you will be billed for the current month and never again after that.

What if I go over my allotted bandwidth or space?

If you go over your allotted space, we do have minor overage charges of $2 per GB of transfer, and $2 per 100MB of storage.

Is support included in every plan?

Yes! Our in-house support team located in San Diego, California, is here to help you 7 days a week.

Can I change plans if I need to?

Absolutely. Whether you're growing quickly or want to cut back on space, you can upgrade or downgrade your plan whenever you need to.

Who uses Miva Merchant?

Clothing / apparel stores, jewelers, book stores, automotive shops, pet boutiques, manufacturers, musicians / artists, movie producers, inventors, paper shops, home decorators, investors, collectors...and you!

Is it easy to get started?

Upon signing up, you can choose one of our free templates and get started quickly with a nice, modern-looking store!

Have More Questions? We're Here to Help.

Call Us at 800.608.MIVA

Our representatives are here for you 24 hours, 7 days a week.

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Miva believes that all online businesses should have access to a scalable ecommerce platform that can meet their unique business requirements. Miva offers PCI compliant ecommerce, hosting, and custom website design and development solutions. Miva customers have processed over $100 billion in online sales since 1997.

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