Miva Spotlight | Technical Assistance Center

Miva Technical Assistance Center

This holiday shopping season, and every holiday shopping season, your ecommerce business can rely on Miva’s expert team of Support Technicians for around-the-clock service. Our Technical Assistance Center has your back, so your ecommerce business can focus on fulfilling holiday orders, managing holiday promotions, and those endless logistical hurdles from complex shipping requests.

Whether you need website assistance at 3 am or 3 pm, our US-based Technical Assistance Center is available seven days a week, 365 days a year to provide technical support whenever you need it most.

Our in-house Technical Assistance Center (TAC) combined with our Professional Services agency work together to deliver an unparalleled customer experience to Miva storeowners, matched with the software expertise needed to grow their online business.

From trouble shooting basic store functionality, to domain name server changes, and website migrations, our Technical Assistance Center is standing by to help online storeowners with a multitude of tasks.

Miva offers three levels of technical support service ranging from Basic to VIP depending on the level of service your business needs. Learn more about Miva’s Monthly Service Club.

Technical Assistance Center Services

  • Purchasing SSL certificates
  • Trouble shooting
  • Miva admin walkthrough
  • Installing ReadyThemes
  • Creating a development (dev) site
  • Domain name server changes
  • Website migrations
  • Password recovery
  • PCI compliance reporting
  • Billing and My.Miva inquiries
  • Assistance with Miva Synchro and other Miva modules
  • Email and hosting configurations
  • Block certain fraudulent activity

Need assistance? Submit an online ticket via our Support Suite or contact TAC by phone at 800.608.MIVA today.

 

About The Author

Katy Ellquist

Katy Ellquist, Miva’s Digital Marketing Strategist, is an accomplished writer, marketer, and social media analyst who has created sophisticated content campaigns for a broad range of professional clients. She brings to Miva a complex understanding of ecommerce trends and techniques, building upon extensive digital agency experience and a prior role as direct liaison to Miva’s top accounts. Katy is a regular contributor to the Miva blog, covering essential ecommerce topics like design & development strategy, site optimization, and omnichannel selling, with the goal of increasing the actionable knowledgebase of the entire Miva community.

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