Understand Why the Long Term Cost of Magento Community is 10x the Cost of Miva
"By any benchmark, Magento is 100%, without argument a resource hog (the guys who teach the certification classes for Magento at their headquarters in LA will corroborate that opinion verbatim; watch the training videos)." -Jono Hartman
Due to Magento Community's resource allocation model, even a moderately successful store with $100,000-$500,000 in annual online sales would incur an average hosting bill between $250-$650 per month.
Magento Community exists as a marketing tool for Magento Enterprise, with a 'free' price tag designed to attract customers. In that respect, Magento Community has succeeded, with over 200,000 users worldwide.
However, the reality is, Magento Community is an unsupported, open-source software that has not added significant core features since its beta release in 2007.
Furthermore, inherent flaws exist in both the Magento Community software and ecosystem, which will likely never be addressed.
Magento periodically releases updates to Magento Community. Upgrading to the newest release is a manual, time consuming, and complicated process, as follows:
Miva provides a safe streaming upgrade system, guaranteed never to break your store. Our upgrade process validates all steps to ensure they will complete before making any changes to your actual store. Each step is logged as it is completed so if, for example, the upgrade was interrupted by closing a browser, etc., Miva notates this and can resume from the point of interruption.
There is no upgrade path from Magento Community to Magento Enterprise – a maturing merchant requiring critical enterprise features and support has no choice but to 're-platform'. All development work done prior to the re-platform cannot be carried forward.
In addition, a Magento Enterprise license now costs $22,000 a year + hosting.
One of Miva's inherent strengths is that we include all enterprise features in all our plans. Additionally, our point and click upgrade path guarantees you'll be able to safely upgrade to the newest version of Miva forever, at the click of a button.
Magento Community utilizes a concept called indexing-pre-calculating promotional rates and storing this information in a database to limit the amount of processing the software does in real time. In theory, this process should save time and enhance performance.
However, the indexing engine is broken:
“I have wasted a year in Magento and its extensions and it's extremely inefficient and idiotic data architecture that makes an ecommerce site with a mere 10k plus products crap out. All these warnings should have been given to anyone beginning to use Magento Community Edition. Magento owners should be taken to court for wasting thousands of man hours. I advise that instead of wasting money on a dedicated server and then tons of overnight sleepless work hours, better to move to a hosted ecommerce platform.”
– Magento Developer
“Technical support from Magento is not available for Magento Community members.” – www.customerparadigm.com
If you have a problem using Magento Community your only option is to:
Miva's U.S. based technical support team is on hand 24/7/365 to provide answers and solutions for your pressing ecommerce needs.
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If you need immediate support, please call 800.608.MIVA
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