Dalia,
We would never release a final version of Miva Synchro if it was deleting
products from customer's Miva Merchant admin. That would make no sense.
As of right this second, we have no idea why people are reporting that their
products are being removed. Development has already looked at the code and
cannot see any reason as to why this is happening. We have asked some
customers who reported the problem to send in their store data to look at,
but so far nobody has been willing to cooperate. Until we can reproduce this
problem, we will not be able to develop a fix for it.
Please keep in mind, that when we announced Miva Synchro, we strongly
recommended that, since it is a Beta product right now, you DO NOT use it
with any LIVE store data. Make a backup of your store and use that data.
Using live data could potentially cause damage to your store as we are still
working the kinks out of Miva Synchro.
Thank you.
Jimmy
Miva Support Engineer
Please REPLY to keep message history.
Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)
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-----Original Message-----
From: ddd [mailto:[email protected]]
Sent: Monday, September 22, 2003 8:16 PM
To: [email protected]
Subject: Synchro-IS IT REALLY READY ?
I have been trying for over 2 weeks to get Synchro to work
and have made some progress. But it seems to hang up and
doesn't synch the orders. I sent the logs files in to
Jimmy and have not had an answer. That was 5 days ago. No
answer to date.
There is, however, a larger concern. Can this synch
product work without deleting the MIVA products. It is
very scary reading the postings by people who had to deal
with a restore to their store. How much money did they
lose?
Is it possible that Miva Synchro just is not ready?
Why is this deletion happening?
Can it be prevented and how?
Of course this is a beta version, but will the problem be
fixed when the product is released? Or will we never
know? Will it always be an issue?
These are all good questions and they deserve answers. I
would like the Synchro team to provide some honest answers
to me and the rest of the people who have spent time with
your beta version.
I can't see going on with this product until I have some
answers to the questions above. I have a large store and
if we are down even 1 day, it is thousands of dollars
lost.
I would love to see this product work because of the time
saved in producing Sales Receipts, but if there is a
chance that we could lose your Miva database, I can't see
how this product is a viable one.
Dalia Miller