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    BASK Shipping Estimate not pulling in all rates

    On the BASK screen the Shipping Estimate is not pulling all the shipping methods that are offered on the OSEL until after the customer continues through checkout to the OSEL screen. If the customer has entered all the info at the OCST page, proceeds to the OSEL and then goes back to the BASK the Shipping Estimate works correctly. The Shipping Estimate asks for the State, Zip Code and Country (the same info collected at the OSCT page) so it's baffling why all of the available shipping methods are not being shown. Is this an old bug?
    Leslie Kirk
    Miva Certified Developer
    Miva Merchant Specialist since 1997
    Previously of Webs Your Way
    (aka Leslie Nord leslienord)

    Email me: [email protected]
    www.lesliekirk.com

    Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

    #2
    Hi Leslie,

    If I remember correctly, this is the proper functionality. Certain aspects of the order are unknown until the customer gets to the OSEL page which can affect the available shipping methods. Once you have completed to that point, returning to the basket works because the variables have been set.
    Matt Zimmermann
    Front-End Development Director / Miva, Inc.

    Comment


      #3
      Originally posted by Matt Zimmermann View Post
      Hi Leslie,

      If I remember correctly, this is the proper functionality. Certain aspects of the order are unknown until the customer gets to the OSEL page which can affect the available shipping methods. Once you have completed to that point, returning to the basket works because the variables have been set.
      So it might be better to remove it? The most needed shipping method (the free shipping the site offers) isn't displayed.
      Leslie Kirk
      Miva Certified Developer
      Miva Merchant Specialist since 1997
      Previously of Webs Your Way
      (aka Leslie Nord leslienord)

      Email me: [email protected]
      www.lesliekirk.com

      Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

      Comment


        #4
        Originally posted by Matt Zimmermann View Post
        Hi Leslie,

        If I remember correctly, this is the proper functionality. Certain aspects of the order are unknown until the customer gets to the OSEL page which can affect the available shipping methods. Once you have completed to that point, returning to the basket works because the variables have been set.
        I double-checked with the store owner, she said it used to work just fine, so something seems to have broken it.
        Leslie Kirk
        Miva Certified Developer
        Miva Merchant Specialist since 1997
        Previously of Webs Your Way
        (aka Leslie Nord leslienord)

        Email me: [email protected]
        www.lesliekirk.com

        Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

        Comment


          #5
          Hey Leslie,

          Is it always the same methods not being displayed on BASK? Depending on the shipping module being used, some require more information than what is asked for on BASK vs OCST. You could try adding the address fields as well as the check for residential to the estimator and see if that resolves the discrepancy.
          Matt Zimmermann
          Front-End Development Director / Miva, Inc.

          Comment


            #6
            Originally posted by Matt Zimmermann View Post
            Hey Leslie,

            Is it always the same methods not being displayed on BASK? Depending on the shipping module being used, some require more information than what is asked for on BASK vs OCST. You could try adding the address fields as well as the check for residential to the estimator and see if that resolves the discrepancy.
            I'll give it a shot, not sure what has changed though and why this is now needed. The store shipping methods haven't changed.
            Leslie Kirk
            Miva Certified Developer
            Miva Merchant Specialist since 1997
            Previously of Webs Your Way
            (aka Leslie Nord leslienord)

            Email me: [email protected]
            www.lesliekirk.com

            Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

            Comment


              #7
              Adding the street address and city were "easy" - they are part of the shipping estimator. The "check for residential" is not. How do I go about adding it and assuring it will work? Still trying to figure out why this stopped working like it used to.

              Leslie Kirk
              Miva Certified Developer
              Miva Merchant Specialist since 1997
              Previously of Webs Your Way
              (aka Leslie Nord leslienord)

              Email me: [email protected]
              www.lesliekirk.com

              Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

              Comment


                #8
                Originally posted by lesliekirk View Post
                Adding the street address and city were "easy" - they are part of the shipping estimator. The "check for residential" is not. How do I go about adding it and assuring it will work? Still trying to figure out why this stopped working like it used to.
                It should be noted there is no check box on the OCST screen to "check for residential" - so I am not sure how to add it.
                Leslie Kirk
                Miva Certified Developer
                Miva Merchant Specialist since 1997
                Previously of Webs Your Way
                (aka Leslie Nord leslienord)

                Email me: [email protected]
                www.lesliekirk.com

                Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                Comment

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