Ability to split digital products

[oliverands]

Every so often I have a customer order two copies of a digital product by accident. They then write in and ask that the order be corrected so they are only charged for one copy.

The ideal way to do this would be to split that item and then delete one of the resulting two line items. I was able to do this using the old eMediaSales digital products module. Unfortunately, using Miva's native digital products functionality, it's not possible to split a digital item in the admin to process a refund like this. It would be helpful if it were possible to do that.

[Jim McCormick]

Todd,

I ran this by our developers and they said that it's a known bug and we're looking to correct it in a future patch release.

[Bruce - PhosphorMedia]

You might but a test on the basket screen (or OSCT) that looks for two of the same digital product and popup a notice. We did that with a site we manage that sells non-shipping stuff. (Seems that its common for folks to hit 'reload' on the basket screen or add things twice, especially when there no shipping as the really high shipping cost (double) is what stands out.)

[Eric Foresman]

Hi oliverands

Thanks for letting us know about this issue, I have filed a bug so that it can be resolved in a future update.

Thanks

-Eric