It would be nice to have simpler workflow to create an Account Credit from the Order Processing screen once a return is received.
This obviously would only work if the customer created an account with which to associate the credit, however it is not very difficult to "Create Customer from Order" if an account was not originally created at the time the order was placed.
Another option might be to create a "Gift Certificate" for the returned item if an account does not exist, and then let the customer create an account to turn the Gift Certificate into an Account Credit.
We will occasionally accept returns on sale items or purchases beyond the stated return period, but only for Credit, not for Refund, so having a smoother process, similar to the Refund function, would be a great addition.
This obviously would only work if the customer created an account with which to associate the credit, however it is not very difficult to "Create Customer from Order" if an account was not originally created at the time the order was placed.
Another option might be to create a "Gift Certificate" for the returned item if an account does not exist, and then let the customer create an account to turn the Gift Certificate into an Account Credit.
We will occasionally accept returns on sale items or purchases beyond the stated return period, but only for Credit, not for Refund, so having a smoother process, similar to the Refund function, would be a great addition.