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Custom Order Statuses and Order Status Manual Update Procedure

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  • Custom Order Statuses and Order Status Manual Update Procedure

    Hi Everyone,
    I have seen this talked about for some time now, but we are looking to use custom order statuses and also would love a way to update these manually. Is there any plan for this still? Last I saw it was supposed to be in v9.7, but it is still not there in v9.13. Thank you,
    --Scott

  • Hello All -

    We have requested having the option to change status on orders for the past 18 months and would really like to see Miva move on this project. This has become a major issue with our clients that really want to see the status of their orders on a regular basis. We build to order custom items that take up to 10 days to turn. Our Customer Service Team gets calls EVERY day regarding the status of their orders, "Just want to make sure you received my order...it still says Pending and when can we expect to see it ship?"

    I know we can't be the only companies out there that need this capability. This is a basic function that really needs to be implemented. Looking for any willing partners to help fund this as a possible option to get it taken care of.


    Thank You,

    Bill

    Comment


    • Hi Miva World:

      We too have been waiting for this build for a while. This has really become a pinch point with our customers who continually call our customer support team to confirm that the order was received let alone processing. We need a way to have the status change automatically possibly using elapsed time to keep it simple. Having the ability to change specific order status manually would also be helpful.


      Thanks,

      Bill

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