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Checkout: State selection on international orders is terrible

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    Checkout: State selection on international orders is terrible

    We directly lose customers and orders regularly because international customers can't get past the clunky state selection box that forces them to enter something, even when when their address has no state. Make the box optional for countries outside the US. Simple.

    #2
    Cool. :) Just for curiosity sake, what would some addresses look like from countries without states/provinces/prefecture?
    Colin Puttick
    Miva Web Developer @ Glendale Designs

    Comment


      #3
      In the UK for instance.

      71 Cherry Court [street]
      SOUTHAMPTON [city]
      SO53 5PD [postal code]
      UK [country]

      No state/province, prefecture in UK addresses.
      Most countries outside the US are like this.
      All the required state box does is confuse people and they abandon checkout.

      Comment


        #4
        It seems like every ReadyTheme has a different coded work around for this and other issues with the state field so would it not be nice to have some real toggles in the Admin and not need all these front side code workarounds and additional messages? :) Thanks for posting bshaf
        Colin Puttick
        Miva Web Developer @ Glendale Designs

        Comment


          #5
          Many international focused web sites have County as the FIRST selection. And then dynamically display required fields.

          Bruce Golub
          Phosphor Media - "Your Success is our Business"

          Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
          phosphormedia.com

          Comment


            #6
            Bruce - PhosphorMedia totally.
            I'm agreeing with bshaf that the UI solutions need some Admin side "SOMETHING" to go along with it so it's more of a UI organize and optimize rather than code/hack ways around limitations set out by the Admin/app.

            We're all preaching to the choir right? :)
            dream features list this is.
            Colin Puttick
            Miva Web Developer @ Glendale Designs

            Comment


              #7
              Oh, i understand...

              Here's a declarative Request:

              Have ReadyThemes ship with "Multiple OCST" templates for US/UK and International focused websites. The current one on Shadows for example, works fine for US centric shopping.
              Bruce Golub
              Phosphor Media - "Your Success is our Business"

              Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
              phosphormedia.com

              Comment


                #8
                I use the Shadows theme. Probably the biggest thing that trips people up is that the state field is "Select or type". Customers don't read that. All they see is a dropdown that won't let them proceed, so many of them select a random state, which we then have to catch in the address.

                Comment


                  #9
                  This sounds like it might be related to the HTML validation performed on the page and that setting not updating if your country is no US or Canada. I will look into adding an update to Shadows 2.01.00 to help with this.
                  Matt Zimmermann

                  Holistic Miva Web Developer
                  Alchemy Web Development
                  https://www.alchemywebdev.com
                  Site Development - Maintenance - Consultation

                  Miva Certified Developer
                  Miva Professional Developer

                  https://www.dev4web.net | Twitter

                  Comment


                    #10
                    That would be awesome. Thanks Matt.

                    Comment


                      #11
                      We just switched to Shadows and we are having issues with customers typing their state and then accidentally choosing an autofill address that the browser is remembering. In some cases the address they accidentally choose isnt correct (especially problematic if it's an old/invalid address). They don't notice and then finalize an order with the wrong address. Any suggested solutions for this issue?
                      Attached Files

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                        #12
                        Shadows v2.01.00, which will be released with Miva 10.01.00, has a couple of improvements to the way the State/Province datalist works as well as its interaction with the selected country and address validation.
                        Matt Zimmermann

                        Holistic Miva Web Developer
                        Alchemy Web Development
                        https://www.alchemywebdev.com
                        Site Development - Maintenance - Consultation

                        Miva Certified Developer
                        Miva Professional Developer

                        https://www.dev4web.net | Twitter

                        Comment

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