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    I am not getting a reply when I submit a ticket.

    How am I to know that a ticket has been received by support?
    Larry
    Luce Kanun Web Design
    www.facebook.com/wajake41
    www.plus.google.com/116415026668025242914/posts?hl=en



    #2
    When you email into our support, it must be from the email address that is associated with your user in the billing portal at https://my.miva.com/
    You will then receive an immediate response stating that you need to authenticate the support request by verifying the account. This will direct you to the billing portal to do so, then you can see the ticket(s) associated with your user from the billing portal.

    The alternative means to submit a ticket is to access the billing portal and use the "create new ticket" option under support on the left navigation. This circumvents the email authentication because you're already submitting the request from the active billing portal session.

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