I have been experiencing this issue for some time and spend time trying to figure it every so often without success...
The problem is that my store sometimes creates new baskets and clients are losing the basket they are working on. This happens when logged in and also when not logged in.
I can sometimes recrate the issue, but I am not seeing a pattern so as to correct the exact issue.
Attached is an example of a single session where a customer added items to the cart. Then added another item. The previous cart "disappeared" and they now have only the newly added item.
I have clients run multiple checkouts because they could not get all of the items they wanted in a single cart - whenever they made a change to the cart, it would result in a "replacement" cart.
Sometimes, I am able to join their session and fix the cart for them. Other times, I try joining and I end up in one of their other sessions. So I try create what they want and then they can finish checking out.
I have ruled out multiple computer/browser sessions. This has happened to me on Firefox and Edge during a single session.
I also delete baskets regularly - I ruled this out as an issue. All baskets can be deleted and the issue still occurs.
The problem also does not happen to everyone or every time.
The example attached is a single session. The client added items, reviews the shopping cart, then adds another item. Also gets logged out and has to log back in....
Any suggestions on what to try?
www.Source1Binders.com
many thanks!
Corina
The problem is that my store sometimes creates new baskets and clients are losing the basket they are working on. This happens when logged in and also when not logged in.
I can sometimes recrate the issue, but I am not seeing a pattern so as to correct the exact issue.
Attached is an example of a single session where a customer added items to the cart. Then added another item. The previous cart "disappeared" and they now have only the newly added item.
I have clients run multiple checkouts because they could not get all of the items they wanted in a single cart - whenever they made a change to the cart, it would result in a "replacement" cart.
Sometimes, I am able to join their session and fix the cart for them. Other times, I try joining and I end up in one of their other sessions. So I try create what they want and then they can finish checking out.
I have ruled out multiple computer/browser sessions. This has happened to me on Firefox and Edge during a single session.
I also delete baskets regularly - I ruled this out as an issue. All baskets can be deleted and the issue still occurs.
The problem also does not happen to everyone or every time.
The example attached is a single session. The client added items, reviews the shopping cart, then adds another item. Also gets logged out and has to log back in....
Any suggestions on what to try?
www.Source1Binders.com
many thanks!
Corina
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