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URGENT! - Site mysteriously charging $5.00 minimum fee on all orders!

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    URGENT! - Site mysteriously charging $5.00 minimum fee on all orders!

    URGENT! - Site mysteriously charging $5.00 minimum fee on all orders! We've never done done this before, how did this happen and how can I turn if off ASAP! It start yesterday at 3:00 AM.
    Thank you, Bill Davis

    #2
    Re: URGENT! - Site mysteriously charging $5.00 minimum fee on all orders!

    Did you look at the Order Minimum settings?


    --
    Thank you,
    Gary Hodder
    Support
    --
    CybrHost Corp. - http://www.cybrhost.com/ - [email protected]
    +1-866-300-MIVA - Professional Miva & E-Commerce web hosting services.
    Premiere Hosting Partner Since 1999

    Comment


      #3
      Re: URGENT! - Site mysteriously charging $5.00 minimum fee on all orders!

      URGENT! - Site mysteriously charging $5.00 minimum fee on all orders! We've never done done this before, how did this happen and how can I turn if off ASAP! It start yesterday at 3:00 AM.

      Jerry
      Thank you, Bill Davis

      Comment


        #4
        Re: URGENT! - Site mysteriously charging $5.00 minimum fee on all orders!

        What does it say next to the 5.00 charge?

        Do you have the miscellaneous fee module installed in that store? If yes, look at what the fee says on the invoice and then locate that fee in the misc fee list. Do you have it set for all orders?
        Bill Weiland - Emporium Plus http://www.emporiumplus.com/store.mvc
        Online Documentation http://www.emporiumplus.com/tk3/v3/doc.htm
        Question http://www.emporiumplus.com/mivamodu...vc?Screen=SPTS
        Facebook http://www.facebook.com/EmporiumPlus
        Twitter http://twitter.com/emporiumplus

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          #5
          Re: URGENT! - Site mysteriously charging $5.00 minimum fee on all orders!

          Originally posted by wcw View Post
          What does it say next to the 5.00 charge?

          Do you have the miscellaneous fee module installed in that store? If yes, look at what the fee says on the invoice and then locate that fee in the misc fee list. Do you have it set for all orders?
          On the payment screen displays "*Below Minimum Fee: $5.00".

          And no, we have never used any kind of minimum fee module that I can recall.

          Here is the link 208.77.51.15
          Last edited by William Davis; 11-05-10, 09:21 AM.
          Thank you, Bill Davis

          Comment


            #6
            Re: URGENT! - Site mysteriously charging $5.00 minimum fee on all orders!

            Originally posted by CybrHost View Post
            Did you look at the Order Minimum settings?


            --
            Thank you,
            Gary Hodder
            Support
            --
            CybrHost Corp. - http://www.cybrhost.com/ - [email protected]
            +1-866-300-MIVA - Professional Miva & E-Commerce web hosting services.
            MM4.24
            Order Minimums
            Minimum Quantity: 0
            Minimum Price: 0.00
            [x]
            Must Meet Both Minimums
            Minimum Not Met Message: [blank]
            Thank you, Bill Davis

            Comment


              #7
              Re: URGENT! - Site mysteriously charging $5.00 minimum fee on all orders!

              To help clarify - this is an additional fee that is being added when you get to the Payment Information screen.

              04A- Coaster, Aereo Club - Santa Clara 1 $8.95 $8.95
              *Below Minimum Fee: $5.00
              Shipping: USPS Parcel Post 3-10 Days Delivery: $2.99
              Sales Tax: $0.00
              Total: $16.94


              Leslie
              Leslie Kirk
              Miva Certified Developer
              Miva Merchant Specialist since 1997
              Previously of Webs Your Way
              (aka Leslie Nord leslienord)

              Email me: [email protected]
              www.lesliekirk.com

              Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

              Comment


                #8
                Re: URGENT! - Site mysteriously charging $5.00 minimum fee on all orders!

                No miscellaneous fee module installed. This thing is driving crazy...! I don't understand this, we have NOT made any configuration changes.
                Thank you, Bill Davis

                Comment


                  #9
                  Re: URGENT! - Site mysteriously charging $5.00 minimum fee on all orders!

                  PM me if you'd like me to take a peek at it.

                  Leslie
                  Leslie Kirk
                  Miva Certified Developer
                  Miva Merchant Specialist since 1997
                  Previously of Webs Your Way
                  (aka Leslie Nord leslienord)

                  Email me: [email protected]
                  www.lesliekirk.com

                  Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                  Comment


                    #10
                    Re: URGENT! - Site mysteriously charging $5.00 minimum fee on all orders!

                    Problem fixed. Developer accidentally loaded some script that was meant for another store...

                    Thanks everybody!!! (what a day...)
                    Thank you, Bill Davis

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