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    Customers saying they can't add items to cart

    Here's a customer message I received:

    "I would like to order 25pcs of ZPE1009S. However, when I add the item to the cart, nothing happens. No items are in the cart. I have tried both Chrome and IE."

    Here's that item page:
    https://www.storesmart.com/mm5/merch..._Code=ZPE1009S

    I cannot replicate this problem. Back in May, we had several customers claiming a similar problem, but my sales people didn't get any details.

    Does anyone have any ideas? Thanks.
    Doug
    Using Miva Merchant since 2004
    StoreSMART.com

    #2
    I tried it in Firefox and got the same results as your customer.(empty basket) although the product page shows "Quantity in Cart: 25".
    Bill Dunn
    SunCam, Inc.
    http://www.SunCam.com
    [email protected]

    Comment


      #3
      Hmm. Is it just that one item for you, or is it a universal problem with all my products?
      Last edited by VisHorizons; 06-12-17, 08:19 AM.
      Doug
      Using Miva Merchant since 2004
      StoreSMART.com

      Comment


        #4
        It seems to be all products.
        Bill Dunn
        SunCam, Inc.
        http://www.SunCam.com
        [email protected]

        Comment


          #5
          looks like you are missing a closing form tag on your post.
          Bruce Golub
          Phosphor Media - "Your Success is our Business"

          Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
          phosphormedia.com

          Comment


            #6
            Hmm, I don't think I'm picking up on that missing closing tag. I'm using Firefox v53.0.3.

            Page: Product Display: Product Display Layout
            <form method="post" action="&mvt:global:sessionurl;">
            <input type="hidden" name="Action" value="ADPR">
            <input type="hidden" name="Screen" value="PROD">
            <input type="hidden" name="Store_Code" value="&mvte:store:code;">
            <input type="hidden" name="Product_Code" value="&mvte:product:code;">
            <input type="hidden" name="Category_Code" value="&mvte:global:category_code;">
            <mvt:item name="product_attributes" param="product:id" />
            <br /><br />
            <mvt:item name="fonts" param="body_font">
            Quantity:
            <mvt:item name="cim_qmin" param="prod" /><br />
            <mvt:item name="buttons" param="AddToBasket" />
            </mvt:item></form><mvt:item name="cim_qmin" param="minmax_error_message" />


            Source code:
            <form method="post" action="https://www.storesmart.com/mm5/merchant.mvc?">
            <input type="hidden" name="Action" value="ADPR">
            <input type="hidden" name="Screen" value="PROD">
            <input type="hidden" name="Store_Code" value="STORE">
            <input type="hidden" name="Product_Code" value="ZPE1009S">
            <input type="hidden" name="Category_Code" value="LetterPE">
            <br /><br />
            <font face="Arial, Helvetica">
            Quantity:
            <input type="text" name="Quantity" value="10" size="4"> <br />
            <input type="image" src="graphics/00000001/add-to-cart.png" value="Add To Cart" style="margin-top:5px;">
            </font></form>
            Doug
            Using Miva Merchant since 2004
            StoreSMART.com

            Comment


              #7
              Yea, I see that now...perhaps needed more coffee...

              I'm not seeing a basket id cookie being set. Check what your cookies settings are. Since you are using HTTPS, they should be Set Only on HTTPS connections, with secure flag.


              Bruce Golub
              Phosphor Media - "Your Success is our Business"

              Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
              phosphormedia.com

              Comment


                #8
                Thanks, Bruce. I've made that change now. I did recently make some other https changes. I had missed the cookies.

                Would anyone be able to confirm that this is working now?
                Doug
                Using Miva Merchant since 2004
                StoreSMART.com

                Comment


                  #9
                  Works for me now (Chrome, FF, couldn't bring myself to open IE).
                  Bruce Golub
                  Phosphor Media - "Your Success is our Business"

                  Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
                  phosphormedia.com

                  Comment


                    #10
                    Ha ha! Thanks!
                    Doug
                    Using Miva Merchant since 2004
                    StoreSMART.com

                    Comment

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