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    Amazon Marketplace Issue

    We are using the MIVA built in Amazon Marketplace to import our Amazon orders into MIVA. The issue we are having is that when they are imported a new MIVA invoice is sent to the customer and a copy of the invoice is sent to us. This creates a lot of email bloat in our inbox and also if the customer gets the invoice again from MIVA confusion. Do we have a way for these imported orders to not create invoices but just go into MIVA?
    http://www.invinciblemusic.com

    #2
    You mean not create email invoices?
    Thanks,

    Rick Wilson
    CEO
    Miva, Inc.
    [email protected]
    https://www.miva.com

    Comment


      #3
      Pretty sure someone else asked this a week or two ago. Go to order fulfillment settings > Template based emails, check the settings for both "Order Confirmation: Customer" & "Order Confirmation: Merchant". You want to make sure that these are only sent when orders are created by an admin user, or by the shopper. Deselect your other sales channels & that should do the trick.


      Hope this helps!

      Comment


        #4
        So it looks like we can have different email settings for the Amazon Marketplace….. I will give that a try soon after this client mix.
        http://www.invinciblemusic.com

        Comment


          #5
          With the help of MIVA support I am grateful that we no longer are getting the confirmation emails sent to to us when we import Amazon orders into MIVA. But Amazon customers are still getting emails sent to them from MIVA during this importing process. I have the settings set as suggested above to no avail. Is anyone else having this issue or am I the odd duck. I think I removed all the second party email generating software as well.
          http://www.invinciblemusic.com

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