Announcement

Collapse
No announcement yet.

Customer can not delete credit card - no error given

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Customer can not delete credit card - no error given

    I get this call every so often when a customer wants to delete a credit card stored in their wallet. I understand why they can't delete their old credit card, because it is assigned to a subscription. The customer has no way of knowing that because no error is given. They try to delete, the screen refreshes and the card is still there. Am missing an error message on my CPCD page? I don't see any errors being generated in my "User Interface > Messages' screen.
    Highly caffeinated
    http://www.coffeehouseexpress.com

  • Jim,

    They should be getting an error that says
    "Payment card is associated with a subscription and cannot be removed." so there may be a problem with the page. Can you email [email protected] to open a ticket so we can take a closer look?
    Jim McCormick
    Miva Merchant Support
    866-284-9812

    http://www.mivamerchant.com
    Miva Merchant Customer Support

    Comment


    • Thanks Jim, I just submitted a ticket.
      Highly caffeinated
      http://www.coffeehouseexpress.com

      Comment

      Working...
      X

      This website uses cookies to identify visitors, track visitors to our website, store login session information and to remember your user preferences. By continuing to use this site you agree to our use of cookies. Learn More.

      This website uses cookies. By continuing to use this site you agree to our use of cookies. Learn More.

      Accept