A customer orders 250 units of a part number that costs $1.75 then went to checkout and was offered these shipping options:
FedEx 1DayŽ Freight $2,463.14
FedEx 2DayŽ Freight $2,024.06
FedEx 3DayŽ Freight $1,881.29
Of course he did not order but started a chat with the store owner.
The part number has a shipping weight of one pound even though the part itself weighs less but they don't like to use shipping weights of less than one pound. I'm sure 250 units of these little parts in a few boxes would not weigh 250 pounds.
It was suggested that Miva treated the order like a freight order since it would have calculated out to be 250 pounds for 250 part numbers at one pound per.
I went to a competitors www site and made the same order of 250 units, same weight (1 lb) shipped to the same address/zip code and their shipping was:
3-5 business days - $130.86
2nd business day - $324.00
Next business day by 3:00 PM - $966.97
Next business day by 10:30 AM - $1,076.95
Next business day by 8:30 AM - $1,329.12
In this store of 40,000 part numbers there are thousands of inexpensive lightweight part numbers where if somebody orders hundreds the offered shipping options will make then run away fast.
In our store why were only FedEx freight options offered and not the cheaper options (I guess) USPS or UPS like the competitor?
Even the Next business day offerings on the competitor site are hundreds of dollars cheaper than what Miva offered - why is that?
What adjustment do we need to make to have Miva offer the non freight option on heavy orders?
Why do you think the Next business day (if that's FedEx) offered on the competitor is so much cheaper than what Miva offered?
Is there some other way to deal with these kinds of large in quantity but small in weight orders?
We need ideas that will work for thousands of part numbers - not just some part numbers.
FedEx 1DayŽ Freight $2,463.14
FedEx 2DayŽ Freight $2,024.06
FedEx 3DayŽ Freight $1,881.29
Of course he did not order but started a chat with the store owner.
The part number has a shipping weight of one pound even though the part itself weighs less but they don't like to use shipping weights of less than one pound. I'm sure 250 units of these little parts in a few boxes would not weigh 250 pounds.
It was suggested that Miva treated the order like a freight order since it would have calculated out to be 250 pounds for 250 part numbers at one pound per.
I went to a competitors www site and made the same order of 250 units, same weight (1 lb) shipped to the same address/zip code and their shipping was:
3-5 business days - $130.86
2nd business day - $324.00
Next business day by 3:00 PM - $966.97
Next business day by 10:30 AM - $1,076.95
Next business day by 8:30 AM - $1,329.12
In this store of 40,000 part numbers there are thousands of inexpensive lightweight part numbers where if somebody orders hundreds the offered shipping options will make then run away fast.
In our store why were only FedEx freight options offered and not the cheaper options (I guess) USPS or UPS like the competitor?
Even the Next business day offerings on the competitor site are hundreds of dollars cheaper than what Miva offered - why is that?
What adjustment do we need to make to have Miva offer the non freight option on heavy orders?
Why do you think the Next business day (if that's FedEx) offered on the competitor is so much cheaper than what Miva offered?
Is there some other way to deal with these kinds of large in quantity but small in weight orders?
We need ideas that will work for thousands of part numbers - not just some part numbers.
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