Miva Merchant MAP Contract

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Welcome to Miva Merchant's Managed Account Program! Included in your monthly fee is one hour of work for design, development or consultation from the Miva Merchant Professional Services Team. Any additional time is billed on a weekly basis. Unused hours do roll over to the next month.

What we'll need:

• SFTP Access to your server
• A unique login name & password for your Miva Merchant Admin (administrator level)

How the system works:

1. Send a detailed explanation or list of requests to [email protected] This will create a ticket in our system and a developer will respond with any questions, and estimated hours for each item. (Please note that research and time spent preparing an estimate is considered billable.)
2. Reply to any questions and/or clarification requested. If task is projected to be more than an hour, please give developer the "OK" to move forward, preferably via e-mail.
3. You'll get notification from the developer that your task is complete. Please take a moment to verify that everything was done as expected. Then we'll close the ticket and move on to whatever is next.
4. You'll also have a dedicated account manager to help organize larger projects, help you decide what to do next and confirm that a developer is working on your project.

Billing Process:

Each week you will receive a breakdown of hours logged toward your site. Any additional costs for modules or special requests will be clearly identified. Next, you will automatically be billed for the notified amount toward the credit card on file.

What Is Billable Time?

• Client consultation & project management
• Development time and coding
• Project planning on process creation
• Research and troubleshooting time
• Email correspondence and phone calls
• Conference calls and meetings
• Creating process documents of work to be completed
• Writing custom instructions or directions
• Client training after the work is complete
• Adjustment and revisions to previous work

(Please note that this is not an all-inclusive list and should be referred to as a guideline.)

IMPORTANT: By joining the Managed Account Program, you authorize us to charge your credit card for all completed work hours related to requests made via Managed Account Program, without further approval by you. All hours are tracked and a detailed list of hours logged is provided prior to billing. Membership with the Managed Account Program is, at minimum, a 6 month commitment. Early termination of this contract is subject to an early termination fee not to exceed the equivalent of remaining monthly payments. Beyond 6 months, clients may cancel their monthly service at any time, but must elect to do so. Upon cancellation, any accrued hours that are not yet used are forfieted.

COMPANY NAME ______________________________________________
SIGNATURE ____________________________ DATE_________________

PLEASE SIGN AND FAX OR E-MAIL THIS COMPLETED FORM BACK TO US, SO WE MAY BEGIN WORK ON YOUR SITE. FAX NUMBER: 858.731.4200 OR E-MAIL YOUR ACCOUNT MANAGER

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