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    Re: [mru] Total wrong in Checkout: Customer Information screen w/OPT



    Are you saying that every Miva store is affected by this bug?

    > This bug has actually been around for quite some time.
    >
    > It has to do with which function is called for basket cleanup. When the
    > basket is emptied via the remove product button, the line items are
    > removed one at a time - rather than executing the BasketList_Free_Order
    > function, which zeros the session id.
    >
    > The end result is the line items for products have been removed, but
    > anything that is classified as an OTHER charge (shipping, tax,
    > discounts, etc) do not get removed.
    >
    > You could call the function BasketList_Free_Order with OpenTokens, and
    > assign the action to a "Clear Shopping Cart" button.
    >
    > I haven't looked into this in depth to see if this will clean user data
    > (i.e. customer logged in) data from the cookie as well.
    >
    > Vic Vega
    > WolfPaw Computers
    > Miva Merchant Hosting Specialists
    > "Put the power of the pack to work for you!"(sm)
    > An OpenUI Premier Partner
    > Ph: 1 (866) WOLFPAW
    > www.wpcomp.com
    >
    >
    > -----Original Message-----
    > From: [email protected]
    > [mailto:[email protected]] On Behalf Of
    > [email protected]
    > Sent: Tuesday, November 09, 2004 1:40 PM
    > To: [email protected]; [email protected];
    > [email protected]; [email protected]
    > Cc: [email protected]
    > Subject: [mrc] Re: [mru] Total wrong in Checkout: Customer Information
    > screen w/OPT
    >
    >
    > Interesting! Thank you for your observations. That is what I can
    > duplicate too! Sometimes ya get to wrapped around the axle to see what's
    > going on. Not deleting the shipping charges.
    >
    > Leslie
    >
    >
    >
    >
    >
    > The total looks correct to me. At least it did the first time around.
    > I actually went further and added shipping. That's where the fun
    > started. I went back to the shopping bag and removed all products.
    > Went back and added another product and verified by viewing the shopping
    > bag. So far, so good.
    >
    > Then, I went to check out and the total was wrong. However...., the
    > amount it was wrong by was exactly the amount of shipping calcualeted
    > for the last order before I deleted all products and decided to start
    > over.
    >
    > For some reason, your shipping amount is not going away when I'm asking
    > it to.
    >
    > Even worse, when I try it again, both shipping amounts show the next
    > time so your shipping is accumulating.
    >
    > >
    > > Having a serious problem tracking down the cause of a "Total" mis -
    > > calculation using the VC Other Page Templates. Already opened a
    > > Trouble Ticket on this but there are some problems duplicating the
    > > error.
    > >
    > > Go to
    > >
    > <A HREF ="http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_Code=1&">http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_Code=1&</A>
    > Prod
    > > uct_Code=blbbls
    > >
    > > Add this product (or any other products) - either including the
    > > attributes from the product screen or the Missing Attributes screen.
    > > Then go to checkout (you'll have to create an account) - the first
    > > thing you should notice is that the Total displayed on the Checkout:
    > > Customer Information screen is incorrect. I can duplicate the error in
    >
    > > IE & Firefox. The site owner can duplicate the error. The problem
    > > seems to be figuring out what
    > is
    > > causing it and why it's not being seen by everyone.
    > >
    > > I even wondered if the javascript rollover Add To Cart button might
    > > have been a problem. I tested it without the rollover button and still
    >
    > > got the wrong total in the Checkout: Customer Information screen.
    > >
    > > Any known bugs in these?
    > > MM: v4.22 / MVM: v4.1400
    > > OpenUI: [4.953/4.979]
    > >
    > >
    >
    > --------------------------------------------------------------------
    > mail2web - Check your email from the web at http://mail2web.com/ .
    >
    >
    >

    #2
    Re: [mru] Total wrong in Checkout: Customer Information screen w/OPT



    Well the solution "appears" simple to me.

    When removing individual products, check if there are other products in the
    basket. If not, then call this BasketList_Free_Order function. Am I wrong?
    Maybe Darren can add this to a future release of OpenUI?

    How would I go about coding a button in my View Cart footer to execute this
    function?

    Thanks,
    Don

    > From what I've seen, yes.
    >
    > -Vic
    >
    > -----Original Message-----
    > From: [email protected]
    > [mailto:[email protected]] On Behalf Of Don Proshetsky
    > Sent: Tuesday, November 09, 2004 3:03 PM
    > To: WolfPaw Computers Webmaster
    > Cc: [email protected]; [email protected]; [email protected]
    > Subject: RE: [mrc] Re: [mru] Total wrong in Checkout: Customer
    > Information screen w/OPT
    >
    >
    > Are you saying that every Miva store is affected by this bug?
    >
    > > This bug has actually been around for quite some time.
    > >
    > > It has to do with which function is called for basket cleanup. When
    > > the basket is emptied via the remove product button, the line items
    > > are removed one at a time - rather than executing the
    > > BasketList_Free_Order function, which zeros the session id.
    > >
    > > The end result is the line items for products have been removed, but
    > > anything that is classified as an OTHER charge (shipping, tax,
    > > discounts, etc) do not get removed.
    > >
    > > You could call the function BasketList_Free_Order with OpenTokens, and
    >
    > > assign the action to a "Clear Shopping Cart" button.
    > >
    > > I haven't looked into this in depth to see if this will clean user
    > > data (i.e. customer logged in) data from the cookie as well.
    > >
    > > Vic Vega
    > > WolfPaw Computers
    > > Miva Merchant Hosting Specialists
    > > "Put the power of the pack to work for you!"(sm)
    > > An OpenUI Premier Partner
    > > Ph: 1 (866) WOLFPAW
    > > www.wpcomp.com
    > >
    > >
    > > -----Original Message-----
    > > From: [email protected]
    > > [mailto:[email protected]] On Behalf Of
    > > [email protected]
    > > Sent: Tuesday, November 09, 2004 1:40 PM
    > > To: [email protected]; [email protected];
    > > [email protected]; [email protected]
    > > Cc: [email protected]
    > > Subject: [mrc] Re: [mru] Total wrong in Checkout: Customer Information
    >
    > > screen w/OPT
    > >
    > >
    > > Interesting! Thank you for your observations. That is what I can
    > > duplicate too! Sometimes ya get to wrapped around the axle to see
    > > what's going on. Not deleting the shipping charges.
    > >
    > > Leslie
    > >
    > >
    > >
    > >
    > >
    > > The total looks correct to me. At least it did the first time around.
    >
    > > I actually went further and added shipping. That's where the fun
    > > started. I went back to the shopping bag and removed all products.
    > > Went back and added another product and verified by viewing the
    > > shopping bag. So far, so good.
    > >
    > > Then, I went to check out and the total was wrong. However...., the
    > > amount it was wrong by was exactly the amount of shipping calcualeted
    > > for the last order before I deleted all products and decided to start
    > > over.
    > >
    > > For some reason, your shipping amount is not going away when I'm
    > > asking it to.
    > >
    > > Even worse, when I try it again, both shipping amounts show the next
    > > time so your shipping is accumulating.
    > >
    > > >
    > > > Having a serious problem tracking down the cause of a "Total" mis -
    > > > calculation using the VC Other Page Templates. Already opened a
    > > > Trouble Ticket on this but there are some problems duplicating the
    > > > error.
    > > >
    > > > Go to
    > > >
    > > <A HREF ="http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_Code=">http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_Code=</A>
    > > 1&
    > > Prod
    > > > uct_Code=blbbls
    > > >
    > > > Add this product (or any other products) - either including the
    > > > attributes from the product screen or the Missing Attributes screen.
    >
    > > > Then go to checkout (you'll have to create an account) - the first
    > > > thing you should notice is that the Total displayed on the Checkout:
    >
    > > > Customer Information screen is incorrect. I can duplicate the error
    > > > in
    > >
    > > > IE & Firefox. The site owner can duplicate the error. The problem
    > > > seems to be figuring out what
    > > is
    > > > causing it and why it's not being seen by everyone.
    > > >
    > > > I even wondered if the javascript rollover Add To Cart button might
    > > > have been a problem. I tested it without the rollover button and
    > > > still
    > >
    > > > got the wrong total in the Checkout: Customer Information screen.
    > > >
    > > > Any known bugs in these?
    > > > MM: v4.22 / MVM: v4.1400
    > > > OpenUI: [4.953/4.979]
    > > >
    > > >
    > >
    > > --------------------------------------------------------------------
    > > mail2web - Check your email from the web at http://mail2web.com/ .
    > >
    > >
    > >

    Comment


      #3
      Re: [mru] Total wrong in Checkout: Customer Information screen w/OPT



      Hi,

      I just checked my store and this bug is NOT occuring. I am using Miva's built
      in Price Based Shipping.

      So this bug must be dependant on what shipping modules are in use - perhaps some
      third party modules.

      > Well the solution "appears" simple to me.
      >
      > When removing individual products, check if there are other products in the
      > basket. If not, then call this BasketList_Free_Order function. Am I wrong?
      > Maybe Darren can add this to a future release of OpenUI?
      >
      > How would I go about coding a button in my View Cart footer to execute this
      > function?
      >
      > Thanks,
      > Don
      >
      > > From what I've seen, yes.
      > >
      > > -Vic
      > >
      > > -----Original Message-----
      > > From: [email protected]
      > > [mailto:[email protected]] On Behalf Of Don Proshetsky
      > > Sent: Tuesday, November 09, 2004 3:03 PM
      > > To: WolfPaw Computers Webmaster
      > > Cc: [email protected]; [email protected]; [email protected]
      > > Subject: RE: [mrc] Re: [mru] Total wrong in Checkout: Customer
      > > Information screen w/OPT
      > >
      > >
      > > Are you saying that every Miva store is affected by this bug?
      > >
      > > > This bug has actually been around for quite some time.
      > > >
      > > > It has to do with which function is called for basket cleanup. When
      > > > the basket is emptied via the remove product button, the line items
      > > > are removed one at a time - rather than executing the
      > > > BasketList_Free_Order function, which zeros the session id.
      > > >
      > > > The end result is the line items for products have been removed, but
      > > > anything that is classified as an OTHER charge (shipping, tax,
      > > > discounts, etc) do not get removed.
      > > >
      > > > You could call the function BasketList_Free_Order with OpenTokens, and
      > >
      > > > assign the action to a "Clear Shopping Cart" button.
      > > >
      > > > I haven't looked into this in depth to see if this will clean user
      > > > data (i.e. customer logged in) data from the cookie as well.
      > > >
      > > > Vic Vega
      > > > WolfPaw Computers
      > > > Miva Merchant Hosting Specialists
      > > > "Put the power of the pack to work for you!"(sm)
      > > > An OpenUI Premier Partner
      > > > Ph: 1 (866) WOLFPAW
      > > > www.wpcomp.com
      > > >
      > > >
      > > > -----Original Message-----
      > > > From: [email protected]
      > > > [mailto:[email protected]] On Behalf Of
      > > > [email protected]
      > > > Sent: Tuesday, November 09, 2004 1:40 PM
      > > > To: [email protected]; [email protected];
      > > > [email protected]; [email protected]
      > > > Cc: [email protected]
      > > > Subject: [mrc] Re: [mru] Total wrong in Checkout: Customer Information
      > >
      > > > screen w/OPT
      > > >
      > > >
      > > > Interesting! Thank you for your observations. That is what I can
      > > > duplicate too! Sometimes ya get to wrapped around the axle to see
      > > > what's going on. Not deleting the shipping charges.
      > > >
      > > > Leslie
      > > >
      > > >
      > > >
      > > >
      > > >
      > > > The total looks correct to me. At least it did the first time around.
      > >
      > > > I actually went further and added shipping. That's where the fun
      > > > started. I went back to the shopping bag and removed all products.
      > > > Went back and added another product and verified by viewing the
      > > > shopping bag. So far, so good.
      > > >
      > > > Then, I went to check out and the total was wrong. However...., the
      > > > amount it was wrong by was exactly the amount of shipping calcualeted
      > > > for the last order before I deleted all products and decided to start
      > > > over.
      > > >
      > > > For some reason, your shipping amount is not going away when I'm
      > > > asking it to.
      > > >
      > > > Even worse, when I try it again, both shipping amounts show the next
      > > > time so your shipping is accumulating.
      > > >
      > > > >
      > > > > Having a serious problem tracking down the cause of a "Total" mis -
      > > > > calculation using the VC Other Page Templates. Already opened a
      > > > > Trouble Ticket on this but there are some problems duplicating the
      > > > > error.
      > > > >
      > > > > Go to
      > > > >
      > > > <A HREF ="http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_Code=">http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_Code=</A>
      > > > 1&
      > > > Prod
      > > > > uct_Code=blbbls
      > > > >
      > > > > Add this product (or any other products) - either including the
      > > > > attributes from the product screen or the Missing Attributes screen.
      > >
      > > > > Then go to checkout (you'll have to create an account) - the first
      > > > > thing you should notice is that the Total displayed on the Checkout:
      > >
      > > > > Customer Information screen is incorrect. I can duplicate the error
      > > > > in
      > > >
      > > > > IE & Firefox. The site owner can duplicate the error. The problem
      > > > > seems to be figuring out what
      > > > is
      > > > > causing it and why it's not being seen by everyone.
      > > > >
      > > > > I even wondered if the javascript rollover Add To Cart button might
      > > > > have been a problem. I tested it without the rollover button and
      > > > > still
      > > >
      > > > > got the wrong total in the Checkout: Customer Information screen.
      > > > >
      > > > > Any known bugs in these?
      > > > > MM: v4.22 / MVM: v4.1400
      > > > > OpenUI: [4.953/4.979]
      > > > >
      > > > >
      > > >
      > > > --------------------------------------------------------------------
      > > > mail2web - Check your email from the web at http://mail2web.com/ .
      > > >
      > > >
      > > >

      Comment


        #4
        Re: [mru] Total wrong in Checkout: Customer Information screen w/OPT



        Interesting! Thank you for your observations=2E That is what I can duplica=
        te
        too! Sometimes ya get to wrapped around the axle to see what's going on=2E=

        Not deleting the shipping charges=2E

        Leslie





        The total looks correct to me=2E At least it did the first time around=2E=
        I
        actually went further and added shipping=2E That's where the fun started=2E=
        I
        went back to the shopping bag and removed all products=2E Went back and a=
        dded
        another product and verified by viewing the shopping bag=2E So far, so go=
        od=2E

        Then, I went to check out and the total was wrong=2E However=2E=2E=2E=2E,=
        the amount
        it
        was wrong by was exactly the amount of shipping calcualeted for the last
        order
        before I deleted all products and decided to start over=2E

        For some reason, your shipping amount is not going away when I'm asking it=

        to=2E

        Even worse, when I try it again, both shipping amounts show the next time =
        so
        your shipping is accumulating=2E

        >
        > Having a serious problem tracking down the cause of a "Total" mis -
        > calculation using the VC Other Page Templates=2E Already opened a Troubl=
        e
        > Ticket on this but there are some problems duplicating the error=2E
        >
        > Go to
        >
        <A HREF ="http://www=2Emoda-mia=2Ecom/merchant2/merchant=2Emvc?Screen=3DPROD&Store_C=">http://www=2Emoda-mia=2Ecom/merchant2/merchant=2Emvc?Screen=3DPROD&Store_C=</A>
        ode=3D1&Prod
        > uct_Code=3Dblbbls
        >
        > Add this product (or any other products) - either including the attribut=
        es
        > from the product screen or the Missing Attributes screen=2E Then go to
        > checkout (you'll have to create an account) - the first thing you should=

        > notice is that the Total displayed on the Checkout: Customer Information=

        > screen is incorrect=2E I can duplicate the error in IE & Firefox=2E The =
        site
        > owner can duplicate the error=2E The problem seems to be figuring out wh=
        at
        is
        > causing it and why it's not being seen by everyone=2E
        >
        > I even wondered if the javascript rollover Add To Cart button might have=

        > been a problem=2E I tested it without the rollover button and still got =
        the
        > wrong total in the Checkout: Customer Information screen=2E
        >
        > Any known bugs in these?
        > MM: v4=2E22 / MVM: v4=2E1400
        > OpenUI: [4=2E953/4=2E979]
        >
        >

        --------------------------------------------------------------------
        mail2web - Check your email from the web at
        http://mail2web=2Ecom/ =2E



        Comment


          #5
          Re: [mru] Total wrong in Checkout: Customer Information screen w/OPT



          This bug has actually been around for quite some time.

          It has to do with which function is called for basket cleanup. When the
          basket is emptied via the remove product button, the line items are
          removed one at a time - rather than executing the BasketList_Free_Order
          function, which zeros the session id.

          The end result is the line items for products have been removed, but
          anything that is classified as an OTHER charge (shipping, tax,
          discounts, etc) do not get removed.

          You could call the function BasketList_Free_Order with OpenTokens, and
          assign the action to a "Clear Shopping Cart" button.

          I haven't looked into this in depth to see if this will clean user data
          (i.e. customer logged in) data from the cookie as well.

          Vic Vega
          WolfPaw Computers
          Miva Merchant Hosting Specialists
          "Put the power of the pack to work for you!"(sm)
          An OpenUI Premier Partner
          Ph: 1 (866) WOLFPAW
          www.wpcomp.com


          -----Original Message-----
          From: [email protected]
          [mailto:[email protected]] On Behalf Of
          [email protected]
          Sent: Tuesday, November 09, 2004 1:40 PM
          To: [email protected]; [email protected];
          [email protected]; [email protected]
          Cc: [email protected]
          Subject: [mrc] Re: [mru] Total wrong in Checkout: Customer Information
          screen w/OPT


          Interesting! Thank you for your observations. That is what I can
          duplicate too! Sometimes ya get to wrapped around the axle to see what's
          going on. Not deleting the shipping charges.

          Leslie





          The total looks correct to me. At least it did the first time around.
          I actually went further and added shipping. That's where the fun
          started. I went back to the shopping bag and removed all products.
          Went back and added another product and verified by viewing the shopping
          bag. So far, so good.

          Then, I went to check out and the total was wrong. However...., the
          amount it was wrong by was exactly the amount of shipping calcualeted
          for the last order before I deleted all products and decided to start
          over.

          For some reason, your shipping amount is not going away when I'm asking
          it to.

          Even worse, when I try it again, both shipping amounts show the next
          time so your shipping is accumulating.

          >
          > Having a serious problem tracking down the cause of a "Total" mis -
          > calculation using the VC Other Page Templates. Already opened a
          > Trouble Ticket on this but there are some problems duplicating the
          > error.
          >
          > Go to
          >
          <A HREF ="http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_Code=1&">http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_Code=1&</A>
          Prod
          > uct_Code=blbbls
          >
          > Add this product (or any other products) - either including the
          > attributes from the product screen or the Missing Attributes screen.
          > Then go to checkout (you'll have to create an account) - the first
          > thing you should notice is that the Total displayed on the Checkout:
          > Customer Information screen is incorrect. I can duplicate the error in

          > IE & Firefox. The site owner can duplicate the error. The problem
          > seems to be figuring out what
          is
          > causing it and why it's not being seen by everyone.
          >
          > I even wondered if the javascript rollover Add To Cart button might
          > have been a problem. I tested it without the rollover button and still

          > got the wrong total in the Checkout: Customer Information screen.
          >
          > Any known bugs in these?
          > MM: v4.22 / MVM: v4.1400
          > OpenUI: [4.953/4.979]
          >
          >

          --------------------------------------------------------------------
          mail2web - Check your email from the web at http://mail2web.com/ .



          Comment


            #6
            Re: [mru] Total wrong in Checkout: Customer Information screen w/OPT



            From what I've seen, yes.

            -Vic

            -----Original Message-----
            From: [email protected]
            [mailto:[email protected]] On Behalf Of Don Proshetsky
            Sent: Tuesday, November 09, 2004 3:03 PM
            To: WolfPaw Computers Webmaster
            Cc: [email protected]; [email protected]; [email protected]
            Subject: RE: [mrc] Re: [mru] Total wrong in Checkout: Customer
            Information screen w/OPT


            Are you saying that every Miva store is affected by this bug?

            > This bug has actually been around for quite some time.
            >
            > It has to do with which function is called for basket cleanup. When
            > the basket is emptied via the remove product button, the line items
            > are removed one at a time - rather than executing the
            > BasketList_Free_Order function, which zeros the session id.
            >
            > The end result is the line items for products have been removed, but
            > anything that is classified as an OTHER charge (shipping, tax,
            > discounts, etc) do not get removed.
            >
            > You could call the function BasketList_Free_Order with OpenTokens, and

            > assign the action to a "Clear Shopping Cart" button.
            >
            > I haven't looked into this in depth to see if this will clean user
            > data (i.e. customer logged in) data from the cookie as well.
            >
            > Vic Vega
            > WolfPaw Computers
            > Miva Merchant Hosting Specialists
            > "Put the power of the pack to work for you!"(sm)
            > An OpenUI Premier Partner
            > Ph: 1 (866) WOLFPAW
            > www.wpcomp.com
            >
            >
            > -----Original Message-----
            > From: [email protected]
            > [mailto:[email protected]] On Behalf Of
            > [email protected]
            > Sent: Tuesday, November 09, 2004 1:40 PM
            > To: [email protected]; [email protected];
            > [email protected]; [email protected]
            > Cc: [email protected]
            > Subject: [mrc] Re: [mru] Total wrong in Checkout: Customer Information

            > screen w/OPT
            >
            >
            > Interesting! Thank you for your observations. That is what I can
            > duplicate too! Sometimes ya get to wrapped around the axle to see
            > what's going on. Not deleting the shipping charges.
            >
            > Leslie
            >
            >
            >
            >
            >
            > The total looks correct to me. At least it did the first time around.

            > I actually went further and added shipping. That's where the fun
            > started. I went back to the shopping bag and removed all products.
            > Went back and added another product and verified by viewing the
            > shopping bag. So far, so good.
            >
            > Then, I went to check out and the total was wrong. However...., the
            > amount it was wrong by was exactly the amount of shipping calcualeted
            > for the last order before I deleted all products and decided to start
            > over.
            >
            > For some reason, your shipping amount is not going away when I'm
            > asking it to.
            >
            > Even worse, when I try it again, both shipping amounts show the next
            > time so your shipping is accumulating.
            >
            > >
            > > Having a serious problem tracking down the cause of a "Total" mis -
            > > calculation using the VC Other Page Templates. Already opened a
            > > Trouble Ticket on this but there are some problems duplicating the
            > > error.
            > >
            > > Go to
            > >
            > <A HREF ="http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_Code=">http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_Code=</A>
            > 1&
            > Prod
            > > uct_Code=blbbls
            > >
            > > Add this product (or any other products) - either including the
            > > attributes from the product screen or the Missing Attributes screen.

            > > Then go to checkout (you'll have to create an account) - the first
            > > thing you should notice is that the Total displayed on the Checkout:

            > > Customer Information screen is incorrect. I can duplicate the error
            > > in
            >
            > > IE & Firefox. The site owner can duplicate the error. The problem
            > > seems to be figuring out what
            > is
            > > causing it and why it's not being seen by everyone.
            > >
            > > I even wondered if the javascript rollover Add To Cart button might
            > > have been a problem. I tested it without the rollover button and
            > > still
            >
            > > got the wrong total in the Checkout: Customer Information screen.
            > >
            > > Any known bugs in these?
            > > MM: v4.22 / MVM: v4.1400
            > > OpenUI: [4.953/4.979]
            > >
            > >
            >
            > --------------------------------------------------------------------
            > mail2web - Check your email from the web at http://mail2web.com/ .
            >
            >
            >

            Comment


              #7
              Re: [mru] Total wrong in Checkout: Customer Information screen w/OPT



              I believe it does involve the way third party modules interact with the
              basket.

              Like I said, I haven't delved into the depths of it yet. I'd have to
              view the source code to see what's really happening.

              -Vic

              -----Original Message-----
              From: [email protected]
              [mailto:[email protected]] On Behalf Of Don Proshetsky
              Sent: Tuesday, November 09, 2004 3:53 PM
              To: Don Proshetsky
              Cc: WolfPaw Computers Webmaster; [email protected];
              [email protected]; [email protected]
              Subject: RE: [mrc] Re: [mru] Total wrong in Checkout: Customer
              Information screen w/OPT


              Hi,

              I just checked my store and this bug is NOT occuring. I am using Miva's
              built in Price Based Shipping.

              So this bug must be dependant on what shipping modules are in use -
              perhaps some third party modules.

              > Well the solution "appears" simple to me.
              >
              > When removing individual products, check if there are other products
              > in the basket. If not, then call this BasketList_Free_Order function.

              > Am I wrong? Maybe Darren can add this to a future release of OpenUI?
              >
              > How would I go about coding a button in my View Cart footer to execute

              > this function?
              >
              > Thanks,
              > Don
              >
              > > From what I've seen, yes.
              > >
              > > -Vic
              > >
              > > -----Original Message-----
              > > From: [email protected]
              > > [mailto:[email protected]] On Behalf Of Don Proshetsky
              > > Sent: Tuesday, November 09, 2004 3:03 PM
              > > To: WolfPaw Computers Webmaster
              > > Cc: [email protected]; [email protected];
              > > [email protected]
              > > Subject: RE: [mrc] Re: [mru] Total wrong in Checkout: Customer
              > > Information screen w/OPT
              > >
              > >
              > > Are you saying that every Miva store is affected by this bug?
              > >
              > > > This bug has actually been around for quite some time.
              > > >
              > > > It has to do with which function is called for basket cleanup.
              > > > When the basket is emptied via the remove product button, the line

              > > > items are removed one at a time - rather than executing the
              > > > BasketList_Free_Order function, which zeros the session id.
              > > >
              > > > The end result is the line items for products have been removed,
              > > > but anything that is classified as an OTHER charge (shipping, tax,

              > > > discounts, etc) do not get removed.
              > > >
              > > > You could call the function BasketList_Free_Order with OpenTokens,

              > > > and
              > >
              > > > assign the action to a "Clear Shopping Cart" button.
              > > >
              > > > I haven't looked into this in depth to see if this will clean user

              > > > data (i.e. customer logged in) data from the cookie as well.
              > > >
              > > > Vic Vega
              > > > WolfPaw Computers
              > > > Miva Merchant Hosting Specialists
              > > > "Put the power of the pack to work for you!"(sm)
              > > > An OpenUI Premier Partner
              > > > Ph: 1 (866) WOLFPAW
              > > > www.wpcomp.com
              > > >
              > > >
              > > > -----Original Message-----
              > > > From: [email protected]
              > > > [mailto:[email protected]] On Behalf Of
              > > > [email protected]
              > > > Sent: Tuesday, November 09, 2004 1:40 PM
              > > > To: [email protected]; [email protected];
              > > > [email protected]; [email protected]
              > > > Cc: [email protected]
              > > > Subject: [mrc] Re: [mru] Total wrong in Checkout: Customer
              > > > Information
              > >
              > > > screen w/OPT
              > > >
              > > >
              > > > Interesting! Thank you for your observations. That is what I can
              > > > duplicate too! Sometimes ya get to wrapped around the axle to see
              > > > what's going on. Not deleting the shipping charges.
              > > >
              > > > Leslie
              > > >
              > > >
              > > >
              > > >
              > > >
              > > > The total looks correct to me. At least it did the first time
              > > > around.
              > >
              > > > I actually went further and added shipping. That's where the fun
              > > > started. I went back to the shopping bag and removed all
              > > > products. Went back and added another product and verified by
              > > > viewing the shopping bag. So far, so good.
              > > >
              > > > Then, I went to check out and the total was wrong. However....,
              > > > the amount it was wrong by was exactly the amount of shipping
              > > > calcualeted for the last order before I deleted all products and
              > > > decided to start over.
              > > >
              > > > For some reason, your shipping amount is not going away when I'm
              > > > asking it to.
              > > >
              > > > Even worse, when I try it again, both shipping amounts show the
              > > > next time so your shipping is accumulating.
              > > >
              > > > >
              > > > > Having a serious problem tracking down the cause of a "Total"
              > > > > mis - calculation using the VC Other Page Templates. Already
              > > > > opened a Trouble Ticket on this but there are some problems
              > > > > duplicating the error.
              > > > >
              > > > > Go to
              > > > >
              > > > <A HREF ="http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_C">http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_C</A>
              > > > ode=
              > > > 1&
              > > > Prod
              > > > > uct_Code=blbbls
              > > > >
              > > > > Add this product (or any other products) - either including the
              > > > > attributes from the product screen or the Missing Attributes
              > > > > screen.
              > >
              > > > > Then go to checkout (you'll have to create an account) - the
              > > > > first thing you should notice is that the Total displayed on the

              > > > > Checkout:
              > >
              > > > > Customer Information screen is incorrect. I can duplicate the
              > > > > error in
              > > >
              > > > > IE & Firefox. The site owner can duplicate the error. The
              > > > > problem seems to be figuring out what
              > > > is
              > > > > causing it and why it's not being seen by everyone.
              > > > >
              > > > > I even wondered if the javascript rollover Add To Cart button
              > > > > might have been a problem. I tested it without the rollover
              > > > > button and still
              > > >
              > > > > got the wrong total in the Checkout: Customer Information
              > > > > screen.
              > > > >
              > > > > Any known bugs in these?
              > > > > MM: v4.22 / MVM: v4.1400
              > > > > OpenUI: [4.953/4.979]
              > > > >
              > > > >
              > > >
              > > > ------------------------------------------------------------------
              > > > --
              > > > mail2web - Check your email from the web at http://mail2web.com/ .
              > > >
              > > >
              > > >

              Comment


                #8
                Re: [mru] Total wrong in Checkout: Customer Information screen w/OPT



                It's still there. It's just that in stock Merchant, the charges are
                not displayed on the OINF and OSEL payment screens. The charges are
                definitely still in the database. It becomes a problem when you're
                using the Other Page Templates module and a token which displays the
                entire basket total (which includes the charges) rather than just a
                "basket sub-total" token.

                Michael Brock

                [email protected]
                http://mikeWorks.com, to make your Merchant store fit your vision

                [email protected]
                http://vikingcoders.com, coders with axes and a boat

                Our demo store:
                <A HREF ="http://www.mvdevelopment.com/">http://www.mvdevelopment.com/</A>

                --When replying please include all of the contents of this message--

                -----Original Message-----
                From: [email protected]
                [mailto:[email protected]]On Behalf Of Don Proshetsky
                Sent: Tuesday, November 09, 2004 4:53 PM
                To: Don Proshetsky
                Cc: WolfPaw Computers Webmaster; [email protected];
                [email protected]; [email protected]
                Subject: RE: [mrc] Re: [mru] Total wrong in Checkout: Customer
                Information screen w/OPT


                Hi,

                I just checked my store and this bug is NOT occuring. I am using
                Miva's built
                in Price Based Shipping.

                So this bug must be dependant on what shipping modules are in use -
                perhaps some
                third party modules.

                > Well the solution "appears" simple to me.
                >
                > When removing individual products, check if there are other products
                in the
                > basket. If not, then call this BasketList_Free_Order function. Am
                I wrong?
                > Maybe Darren can add this to a future release of OpenUI?
                >
                > How would I go about coding a button in my View Cart footer to
                execute this
                > function?
                >
                > Thanks,
                > Don
                >
                > > From what I've seen, yes.
                > >
                > > -Vic
                > >
                > > -----Original Message-----
                > > From: [email protected]
                > > [mailto:[email protected]] On Behalf Of Don
                Proshetsky
                > > Sent: Tuesday, November 09, 2004 3:03 PM
                > > To: WolfPaw Computers Webmaster
                > > Cc: [email protected]; [email protected];
                [email protected]
                > > Subject: RE: [mrc] Re: [mru] Total wrong in Checkout: Customer
                > > Information screen w/OPT
                > >
                > >
                > > Are you saying that every Miva store is affected by this bug?
                > >
                > > > This bug has actually been around for quite some time.
                > > >
                > > > It has to do with which function is called for basket cleanup.
                When
                > > > the basket is emptied via the remove product button, the line
                items
                > > > are removed one at a time - rather than executing the
                > > > BasketList_Free_Order function, which zeros the session id.
                > > >
                > > > The end result is the line items for products have been removed,
                but
                > > > anything that is classified as an OTHER charge (shipping, tax,
                > > > discounts, etc) do not get removed.
                > > >
                > > > You could call the function BasketList_Free_Order with
                OpenTokens, and
                > >
                > > > assign the action to a "Clear Shopping Cart" button.
                > > >
                > > > I haven't looked into this in depth to see if this will clean
                user
                > > > data (i.e. customer logged in) data from the cookie as well.
                > > >
                > > > Vic Vega
                > > > WolfPaw Computers
                > > > Miva Merchant Hosting Specialists
                > > > "Put the power of the pack to work for you!"(sm)
                > > > An OpenUI Premier Partner
                > > > Ph: 1 (866) WOLFPAW
                > > > www.wpcomp.com
                > > >
                > > >
                > > > -----Original Message-----
                > > > From: [email protected]
                > > > [mailto:[email protected]] On Behalf Of
                > > > [email protected]
                > > > Sent: Tuesday, November 09, 2004 1:40 PM
                > > > To: [email protected]; [email protected];
                > > > [email protected]; [email protected]
                > > > Cc: [email protected]
                > > > Subject: [mrc] Re: [mru] Total wrong in Checkout: Customer
                Information
                > >
                > > > screen w/OPT
                > > >
                > > >
                > > > Interesting! Thank you for your observations. That is what I can
                > > > duplicate too! Sometimes ya get to wrapped around the axle to
                see
                > > > what's going on. Not deleting the shipping charges.
                > > >
                > > > Leslie
                > > >
                > > >
                > > >
                > > >
                > > >
                > > > The total looks correct to me. At least it did the first time
                around.
                > >
                > > > I actually went further and added shipping. That's where the
                fun
                > > > started. I went back to the shopping bag and removed all
                products.
                > > > Went back and added another product and verified by viewing the
                > > > shopping bag. So far, so good.
                > > >
                > > > Then, I went to check out and the total was wrong. However....,
                the
                > > > amount it was wrong by was exactly the amount of shipping
                calcualeted
                > > > for the last order before I deleted all products and decided to
                start
                > > > over.
                > > >
                > > > For some reason, your shipping amount is not going away when I'm
                > > > asking it to.
                > > >
                > > > Even worse, when I try it again, both shipping amounts show the
                next
                > > > time so your shipping is accumulating.
                > > >
                > > > >
                > > > > Having a serious problem tracking down the cause of a "Total"
                mis -
                > > > > calculation using the VC Other Page Templates. Already opened
                a
                > > > > Trouble Ticket on this but there are some problems duplicating
                the
                > > > > error.
                > > > >
                > > > > Go to
                > > > >
                > > >
                <A HREF ="http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_Code=">http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_Code=</A>
                > > > 1&
                > > > Prod
                > > > > uct_Code=blbbls
                > > > >
                > > > > Add this product (or any other products) - either including
                the
                > > > > attributes from the product screen or the Missing Attributes
                screen.
                > >
                > > > > Then go to checkout (you'll have to create an account) - the
                first
                > > > > thing you should notice is that the Total displayed on the
                Checkout:
                > >
                > > > > Customer Information screen is incorrect. I can duplicate the
                error
                > > > > in
                > > >
                > > > > IE & Firefox. The site owner can duplicate the error. The
                problem
                > > > > seems to be figuring out what
                > > > is
                > > > > causing it and why it's not being seen by everyone.
                > > > >
                > > > > I even wondered if the javascript rollover Add To Cart button
                might
                > > > > have been a problem. I tested it without the rollover button
                and
                > > > > still
                > > >
                > > > > got the wrong total in the Checkout: Customer Information
                screen.
                > > > >
                > > > > Any known bugs in these?
                > > > > MM: v4.22 / MVM: v4.1400
                > > > > OpenUI: [4.953/4.979]
                > > > >
                > > > >
                > > >
                > >
                > --------------------------------------------------------------------
                > > > mail2web - Check your email from the web at http://mail2web.com/
                .
                > > >
                > > >
                > > >

                Comment


                  #9
                  Re: [mru] Total wrong in Checkout: Customer Information screen w/OPT



                  Both Weiland's and Viking's Tiny Cart/Mini Basket modules expose the
                  problem.

                  That was how I discovered it in the first place.

                  -Vic

                  -----Original Message-----
                  From: [email protected]
                  [mailto:[email protected]] On Behalf Of Michael Brock
                  Sent: Tuesday, November 09, 2004 4:25 PM
                  To: Don Proshetsky
                  Cc: WolfPaw Computers Webmaster; [email protected];
                  [email protected]; [email protected]
                  Subject: RE: [mrc] Re: [mru] Total wrong in Checkout: Customer
                  Information screen w/OPT


                  It's still there. It's just that in stock Merchant, the charges are not
                  displayed on the OINF and OSEL payment screens. The charges are
                  definitely still in the database. It becomes a problem when you're
                  using the Other Page Templates module and a token which displays the
                  entire basket total (which includes the charges) rather than just a
                  "basket sub-total" token.

                  Michael Brock

                  [email protected]
                  http://mikeWorks.com, to make your Merchant store fit your vision

                  [email protected]
                  http://vikingcoders.com, coders with axes and a boat

                  Our demo store:
                  <A HREF ="http://www.mvdevelopment.com/">http://www.mvdevelopment.com/</A>

                  --When replying please include all of the contents of this message--

                  -----Original Message-----
                  From: [email protected]
                  [mailto:[email protected]]On Behalf Of Don Proshetsky
                  Sent: Tuesday, November 09, 2004 4:53 PM
                  To: Don Proshetsky
                  Cc: WolfPaw Computers Webmaster; [email protected];
                  [email protected]; [email protected]
                  Subject: RE: [mrc] Re: [mru] Total wrong in Checkout: Customer
                  Information screen w/OPT


                  Hi,

                  I just checked my store and this bug is NOT occuring. I am using Miva's
                  built in Price Based Shipping.

                  So this bug must be dependant on what shipping modules are in use -
                  perhaps some third party modules.

                  > Well the solution "appears" simple to me.
                  >
                  > When removing individual products, check if there are other products
                  in the
                  > basket. If not, then call this BasketList_Free_Order function. Am
                  I wrong?
                  > Maybe Darren can add this to a future release of OpenUI?
                  >
                  > How would I go about coding a button in my View Cart footer to
                  execute this
                  > function?
                  >
                  > Thanks,
                  > Don
                  >
                  > > From what I've seen, yes.
                  > >
                  > > -Vic
                  > >
                  > > -----Original Message-----
                  > > From: [email protected]
                  > > [mailto:[email protected]] On Behalf Of Don
                  Proshetsky
                  > > Sent: Tuesday, November 09, 2004 3:03 PM
                  > > To: WolfPaw Computers Webmaster
                  > > Cc: [email protected]; [email protected];
                  [email protected]
                  > > Subject: RE: [mrc] Re: [mru] Total wrong in Checkout: Customer
                  > > Information screen w/OPT
                  > >
                  > >
                  > > Are you saying that every Miva store is affected by this bug?
                  > >
                  > > > This bug has actually been around for quite some time.
                  > > >
                  > > > It has to do with which function is called for basket cleanup.
                  When
                  > > > the basket is emptied via the remove product button, the line
                  items
                  > > > are removed one at a time - rather than executing the
                  > > > BasketList_Free_Order function, which zeros the session id.
                  > > >
                  > > > The end result is the line items for products have been removed,
                  but
                  > > > anything that is classified as an OTHER charge (shipping, tax,
                  > > > discounts, etc) do not get removed.
                  > > >
                  > > > You could call the function BasketList_Free_Order with
                  OpenTokens, and
                  > >
                  > > > assign the action to a "Clear Shopping Cart" button.
                  > > >
                  > > > I haven't looked into this in depth to see if this will clean
                  user
                  > > > data (i.e. customer logged in) data from the cookie as well.
                  > > >
                  > > > Vic Vega
                  > > > WolfPaw Computers
                  > > > Miva Merchant Hosting Specialists
                  > > > "Put the power of the pack to work for you!"(sm)
                  > > > An OpenUI Premier Partner
                  > > > Ph: 1 (866) WOLFPAW
                  > > > www.wpcomp.com
                  > > >
                  > > >
                  > > > -----Original Message-----
                  > > > From: [email protected]
                  > > > [mailto:[email protected]] On Behalf Of
                  > > > [email protected]
                  > > > Sent: Tuesday, November 09, 2004 1:40 PM
                  > > > To: [email protected]; [email protected];
                  > > > [email protected]; [email protected]
                  > > > Cc: [email protected]
                  > > > Subject: [mrc] Re: [mru] Total wrong in Checkout: Customer
                  Information
                  > >
                  > > > screen w/OPT
                  > > >
                  > > >
                  > > > Interesting! Thank you for your observations. That is what I can
                  > > > duplicate too! Sometimes ya get to wrapped around the axle to
                  see
                  > > > what's going on. Not deleting the shipping charges.
                  > > >
                  > > > Leslie
                  > > >
                  > > >
                  > > >
                  > > >
                  > > >
                  > > > The total looks correct to me. At least it did the first time
                  around.
                  > >
                  > > > I actually went further and added shipping. That's where the
                  fun
                  > > > started. I went back to the shopping bag and removed all
                  products.
                  > > > Went back and added another product and verified by viewing the
                  > > > shopping bag. So far, so good.
                  > > >
                  > > > Then, I went to check out and the total was wrong. However....,
                  the
                  > > > amount it was wrong by was exactly the amount of shipping
                  calcualeted
                  > > > for the last order before I deleted all products and decided to
                  start
                  > > > over.
                  > > >
                  > > > For some reason, your shipping amount is not going away when I'm
                  > > > asking it to.
                  > > >
                  > > > Even worse, when I try it again, both shipping amounts show the
                  next
                  > > > time so your shipping is accumulating.
                  > > >
                  > > > >
                  > > > > Having a serious problem tracking down the cause of a "Total"
                  mis -
                  > > > > calculation using the VC Other Page Templates. Already opened
                  a
                  > > > > Trouble Ticket on this but there are some problems duplicating
                  the
                  > > > > error.
                  > > > >
                  > > > > Go to
                  > > > >
                  > > >
                  <A HREF ="http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_Code=">http://www.moda-mia.com/merchant2/merchant.mvc?Screen=PROD&Store_Code=</A>
                  > > > 1&
                  > > > Prod
                  > > > > uct_Code=blbbls
                  > > > >
                  > > > > Add this product (or any other products) - either including
                  the
                  > > > > attributes from the product screen or the Missing Attributes
                  screen.
                  > >
                  > > > > Then go to checkout (you'll have to create an account) - the
                  first
                  > > > > thing you should notice is that the Total displayed on the
                  Checkout:
                  > >
                  > > > > Customer Information screen is incorrect. I can duplicate the
                  error
                  > > > > in
                  > > >
                  > > > > IE & Firefox. The site owner can duplicate the error. The
                  problem
                  > > > > seems to be figuring out what
                  > > > is
                  > > > > causing it and why it's not being seen by everyone.
                  > > > >
                  > > > > I even wondered if the javascript rollover Add To Cart button
                  might
                  > > > > have been a problem. I tested it without the rollover button
                  and
                  > > > > still
                  > > >
                  > > > > got the wrong total in the Checkout: Customer Information
                  screen.
                  > > > >
                  > > > > Any known bugs in these?
                  > > > > MM: v4.22 / MVM: v4.1400
                  > > > > OpenUI: [4.953/4.979]
                  > > > >
                  > > > >
                  > > >
                  > >
                  > --------------------------------------------------------------------
                  > > > mail2web - Check your email from the web at http://mail2web.com/
                  .
                  > > >
                  > > >
                  > > >

                  Comment

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