Announcement

#2 · 04-18-04, 09:27 AM

Communication Error-Verisign Payflow link

This typically indicates not having the Payflow Link
return settings pointing at the right files. I believe
they are paylinki.mvc and paylinkp.mvc for the silent
post URL's. See if you have some settings for those
in the Verisign manager interface and if they point at
valid URL's on your store side.

David
Hostasaurus.Com

> -----Original Message-----
> From: Mark Stauffer [mailto:[email protected]]=20
> Sent: Sunday, April 18, 2004 1:10 PM
> To: [email protected]
> Subject: [mru] Communication Error-Verisign Payflow link
>=20
> I am using Hostway, Miva Merchant and Verisign Payflow link. I setup
> everything according to Hostway's directions and believe Verisign is
> setup appropriately. Verisign returns the following error:
>=20
> Transaction declined
>=20
> Your transaction was approved! However, a communication=20
> error with the
> merchant's site occurred.
> The transaction has been voided, please contact the merchant.
>=20
> Is there anything I should be looking for in particular. It is not
> returning the 200 command. I've checked over the settings a few =
times.
>=20
> Thank you,
>=20
> Mark
>=20
>=20
> Verisign's response
>=20
> Thanks for writing to VeriSign Payment Services.
> The problem is with the silent post url in your Payflow Link Info
> section.=20
> When we tried to send data to=20
> https://securelink/domainname/Merchant2/paylinkp.mv , we did
> not get a 200 http response back. This will cause our system=20
> to decline
> that transaction. Please verify if that is the correct url=20
> and if it's
> sending back the 200 response.
>=20
> Regards,
> Robert=20
> VeriSign Payment Services
>=20
>=20
>=20
> =20
>=20
>=20
>=20
>=20
>=20
>=20

#3 · 04-18-04, 09:34 AM

Communication Error-Verisign Payflow link

Likely the silent post URL is not set in your Verisign Manager.

Or if it is, perhaps your Hostway server is bogged down and not replying
before the timeout.

Vic Vega
WolfPaw Computers
Miva Merchant Hosting Specialists
"Put the power of the pack to work for you!"(sm)
Ph: 1 (866) WOLFPAW
www.wpcomp.com

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Mark Stauffer
Sent: Sunday, April 18, 2004 12:10 PM
To: [email protected]
Subject: [mru] Communication Error-Verisign Payflow link

I am using Hostway, Miva Merchant and Verisign Payflow link. I setup
everything according to Hostway's directions and believe Verisign is
setup appropriately. Verisign returns the following error:

Transaction declined

Your transaction was approved! However, a communication error with the
merchant's site occurred. The transaction has been voided, please
contact the merchant.

Is there anything I should be looking for in particular. It is not
returning the 200 command. I've checked over the settings a few times.

Thank you,

Mark

Verisign's response

Thanks for writing to VeriSign Payment Services.
The problem is with the silent post url in your Payflow Link Info
section.
When we tried to send data to
https://securelink/domainname/Merchant2/paylinkp.mv , we did not get a
200 http response back. This will cause our system to decline that
transaction. Please verify if that is the correct url and if it's
sending back the 200 response.

Regards,
Robert
VeriSign Payment Services

#4 · 04-18-04, 09:34 AM

Communication Error-Verisign Payflow link

Mark,

Well, you got a response from Verisign already that
explains, correctly, what the problem is. That's the
typical problem with Payflow Link - it needs to know where
to send the silent-post to complete and save the transaction
in your store.

The error message you are getting is basically saying that
although the transaction was authorized, they had to void it
immediately because they were not able to save the
transaction back in your store (bad URL). They do this to
prevent situations where you end up with transactions in
your Verisign Manager, but no record of them (and what to
ship, where to ship, etc) in your Merchant store.

Fix the silent post URL and all should be well.

Remik Kolodziej
dotCOM designers - Miva Business Partner
THE FASTEST Miva Merchant hosting servers - PERIOD!
<A HREF ="http://www.dotcomdesigners.com">http://www.dotcomdesigners.com</A>
888-321-6239 toll-free

----- Original Message -----
From: "Mark Stauffer" <[email protected]>
Sent: Sunday, April 18, 2004 10:09 AM
Subject: [mru] Communication Error-Verisign Payflow link

I am using Hostway, Miva Merchant and Verisign Payflow link.
I setup
everything according to Hostway's directions and believe
Verisign is
setup appropriately. Verisign returns the following error:

Transaction declined

Your transaction was approved! However, a communication
error with the
merchant's site occurred.
The transaction has been voided, please contact the
merchant.

Is there anything I should be looking for in particular. It
is not
returning the 200 command. I've checked over the settings a
few times.

Thank you,

Mark

Verisign's response

Thanks for writing to VeriSign Payment Services.
The problem is with the silent post url in your Payflow Link
Info
section.
When we tried to send data to
https://securelink/domainname/Merchant2/paylinkp.mv , we did
not get a 200 http response back. This will cause our
system to decline
that transaction. Please verify if that is the correct url
and if it's
sending back the 200 response.

Regards,
Robert
VeriSign Payment Services

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Communication Error-Verisign Payflow link

Communication Error-Verisign Payflow link

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