Re: Credit Card Numbers In Orders
You should be able to handle situations like this by logging onto your
payment gateway and adjust using the transaction number. The same process
can be done for issuing credit for returned merchandise or for adding on
charges to previous transactions (verisign calls these "reference credit
charges"). I believe that's how restaurant tips are typically added to an
authorized charge... otherwise you'd see separate charges for meals and
tips on your monthly statement.
I don't know if there is a module that will performs the same task from
within Merchant.
For security reasons it's not a good idea to actually retain the credit
card number. Let the bank and payment gateway companies carry that burden.
At 08:01 PM 5/10/2005, John Wolfe wrote:
>I saw that when I was first setting up Miva. Someone correct me if
>I'm wrong, but I had to connect to my admin via HTTPS. It wouldn't
>let the credit card info go out unencrypted.
>
>-Drew
>
>On May 11, 2005, at 1:09 PM, [email protected] wrote:
>
>>I am having the same problem but I am using credit card payment
>>with simple validation. Orders come in with customer info, order
>>info, but no credit card info. I updated from Miva Merchant 4.16
>>to 4.23.
>>
>>miva [email protected] Wrote:
>>
>>>
>>>Hi everyone,
>>>
>>>Hopefully someone can help me!
>>>
>>>I cannot find my customer's credit card number in the Merchant
>>>Invoices. I
>>>have looked all through my MIVA admin, in the batch reports (I
>>>have Ultra
>>>Batch and OUI Batch Reports), and in my Payment Gateway.... and
>>>the credit
>>>card information is not listed anywhere; "type of payment" (i.e.:
>>>VISA, MC,
>>>AMEX, etc.) nor any credit card numbers.
>>>
>>>I realize if my customer's order goes smoothly (which most of them
>>>have so
>>>far), I shouldn't need them, but this one order I had the other
>>>day, the
>>>gentleman ordered something being discontinued. And he ordered 4
>>>of them.
>>>We only had 3, so I needed to adjust his order. When I found that I
>>>couldn't adjust his order in MIVA to send out a new invoice (only
>>>found I
>>>could adjust the shipping), I went to cancel his order in my
>>>Gateway (I am
>>>set up to manually capture) and place the revised order for him in my
>>>gateway. When I couldn't find his card number, I realized I
>>>couldn't even
>>>perform this. I had to call my customer and ask him to place his
>>>order
>>>again. He was understanding, but I could see how a customer could
>>>get
>>>annoyed.
>>>
>>>Where are the credit card numbers found? Or which setting am I
>>>missing to
>>>have the credit card number, expiration date, etc. passed into my
>>>order
>>>information?
>>>
>>>Thanks!
>>>
>>>Julie
>>>
>>>
>>--
>>From: Zachary Berry <[email protected]>
>>
>>
You should be able to handle situations like this by logging onto your
payment gateway and adjust using the transaction number. The same process
can be done for issuing credit for returned merchandise or for adding on
charges to previous transactions (verisign calls these "reference credit
charges"). I believe that's how restaurant tips are typically added to an
authorized charge... otherwise you'd see separate charges for meals and
tips on your monthly statement.
I don't know if there is a module that will performs the same task from
within Merchant.
For security reasons it's not a good idea to actually retain the credit
card number. Let the bank and payment gateway companies carry that burden.
At 08:01 PM 5/10/2005, John Wolfe wrote:
>I saw that when I was first setting up Miva. Someone correct me if
>I'm wrong, but I had to connect to my admin via HTTPS. It wouldn't
>let the credit card info go out unencrypted.
>
>-Drew
>
>On May 11, 2005, at 1:09 PM, [email protected] wrote:
>
>>I am having the same problem but I am using credit card payment
>>with simple validation. Orders come in with customer info, order
>>info, but no credit card info. I updated from Miva Merchant 4.16
>>to 4.23.
>>
>>miva [email protected] Wrote:
>>
>>>
>>>Hi everyone,
>>>
>>>Hopefully someone can help me!
>>>
>>>I cannot find my customer's credit card number in the Merchant
>>>Invoices. I
>>>have looked all through my MIVA admin, in the batch reports (I
>>>have Ultra
>>>Batch and OUI Batch Reports), and in my Payment Gateway.... and
>>>the credit
>>>card information is not listed anywhere; "type of payment" (i.e.:
>>>VISA, MC,
>>>AMEX, etc.) nor any credit card numbers.
>>>
>>>I realize if my customer's order goes smoothly (which most of them
>>>have so
>>>far), I shouldn't need them, but this one order I had the other
>>>day, the
>>>gentleman ordered something being discontinued. And he ordered 4
>>>of them.
>>>We only had 3, so I needed to adjust his order. When I found that I
>>>couldn't adjust his order in MIVA to send out a new invoice (only
>>>found I
>>>could adjust the shipping), I went to cancel his order in my
>>>Gateway (I am
>>>set up to manually capture) and place the revised order for him in my
>>>gateway. When I couldn't find his card number, I realized I
>>>couldn't even
>>>perform this. I had to call my customer and ask him to place his
>>>order
>>>again. He was understanding, but I could see how a customer could
>>>get
>>>annoyed.
>>>
>>>Where are the credit card numbers found? Or which setting am I
>>>missing to
>>>have the credit card number, expiration date, etc. passed into my
>>>order
>>>information?
>>>
>>>Thanks!
>>>
>>>Julie
>>>
>>>
>>--
>>From: Zachary Berry <[email protected]>
>>
>>
Comment