Payment request denied..but only for one specific product. STRANGE

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I'm having a strange problem.
I have a product that when someone purchases and goes to complete
checkout.
It gives them the following error:

"Unable to authorize payment: The payment request for this credit card
was declined by the processor"

The item has 0 weight and no shipping.
Not sure if that would affect it.
Other items have 0 weight and no shipping and they work fine.
This is the only item that does this.
It happens when you purchase it by itself, and when you purhcase it with
other products.

I tried removing the product...and then readding it..but still same
error.
I have no clue.

I hope someone can help.

Grant Goulet
<mailto:[email protected]> [email protected]
Web Developer
Par-Tech



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Payment request denied..but only for one specific product. STRANGE



Did you pack the store after deleting that item (before re-adding it)?

Tom

> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]]On Behalf Of Grant Goulet
> Sent: Wednesday, March 19, 2003 1:33 PM
> To: Merchant-Users
> Subject: [mru] Payment request denied..but only for one specific
> product. STRANGE
>
>
> I'm having a strange problem.
> I have a product that when someone purchases and goes to complete
> checkout.
> It gives them the following error:
>
> "Unable to authorize payment: The payment request for this credit card
> was declined by the processor"
>
> The item has 0 weight and no shipping.
> Not sure if that would affect it.
> Other items have 0 weight and no shipping and they work fine.
> This is the only item that does this.
> It happens when you purchase it by itself, and when you purhcase it with
> other products.
>
> I tried removing the product...and then readding it..but still same
> error.
> I have no clue.
>
> I hope someone can help.
>
> Grant Goulet
> <mailto:[email protected]> [email protected]
> Web Developer
> Par-Tech
>
>
>

Payment request denied..but only for one specific product. STRANGE



I just tried deleting the product, then I packed the store data.
Then I re added it.
Still no luck.

Any other suggestions.

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Tom
Sent: Wednesday, March 19, 2003 6:18 PM
To: Grant Goulet; Merchant-Users
Subject: RE: [mru] Payment request denied..but only for one specific
product. STRANGE

Did you pack the store after deleting that item (before re-adding it)?

Tom

> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]]On Behalf Of Grant Goulet
> Sent: Wednesday, March 19, 2003 1:33 PM
> To: Merchant-Users
> Subject: [mru] Payment request denied..but only for one specific
> product. STRANGE
>
>
> I'm having a strange problem.
> I have a product that when someone purchases and goes to complete
> checkout.
> It gives them the following error:
>
> "Unable to authorize payment: The payment request for this credit card
> was declined by the processor"
>
> The item has 0 weight and no shipping.
> Not sure if that would affect it.
> Other items have 0 weight and no shipping and they work fine.
> This is the only item that does this.
> It happens when you purchase it by itself, and when you purhcase it
with
> other products.
>
> I tried removing the product...and then readding it..but still same
> error.
> I have no clue.
>
> I hope someone can help.
>
> Grant Goulet
> <mailto:[email protected]> [email protected]
> Web Developer
> Par-Tech
>
>
>

Payment request denied..but only for one specific product. STRANGE



Just to add to the knowledge base.
I got this problem resolved.
Wasn't really a problem at all.
First Data (FTC) testing server is setup to give different responses for
different dollar amounts sent.
The below are the expected responses.
May be of use to others.
----------------------------------------------------------------------------
--
amount = 1500
info = Decline
amount = > $1000 and < $2000


auth_factor_code = P
auth_rcode = 0
auth_response = D
auth_rflag = DCARDREFUSED
auth_rmsg = The payment request for this credit card was declined by the
processor
ics_rcode = 0
ics_rflag = DCARDREFUSED
ics_rmsg = The payment request for this credit card was declined by the
processor



amount = 2001
info = Invalid Transaction Code


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid Transaction
Code. (Error 01).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid Transaction
Code. (Error 01).



amount = 2003
info = Terminal ID not setup for settlement on this Card Type


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Terminal ID not setup
for settlement. (Error 03).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Terminal ID not setup
for settlement. (Error 03).



amount = 2004
info = Terminal ID not setup for authorization on this Card Type


auth_rcode = 0
auth_response = E04
auth_rflag = DINVALIDCARD
auth_rmsg = We encountered a FDC problem: FIP reason: Terminal ID not setup
for authorization on the Card Type. (Error 04).
ics_rcode = 0
ics_rflag = DINVALIDCARD
ics_rmsg = We encountered a FDC problem: FIP reason: Terminal ID not setup
for authorization on the Card Type. (Error 04).



amount = 2005
info = Invalid Card Expiration Date


auth_rcode = 0
auth_response = E05
auth_rflag = DINVALIDCARD
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid Card
Expiration Date. (Error 05).
ics_rcode = 0
ics_rflag = DINVALIDCARD
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid Card Expiration
Date. (Error 05).



amount = 2006
info = Invalid Process Code, Authorization Type or Card Type


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid Process Code,
Auth Type or Card Type. (Error 06).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid Process Code,
Auth Type or Card Type. (Error 06).



amount = 2007
info = Invalid Transaction or Other Dollar Amount


auth_rcode = 0
auth_response = E07
auth_rflag = DINVALIDDATA
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid Transaction or
Other Amount. (Error 07).
ics_rcode = 0
ics_rflag = DINVALIDDATA
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid Transaction or
Other Amount. (Error 07).



amount = 2008
info = Invalid Entry Mode


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid Entry Mode.
(Error 06).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid Entry Mode.
(Error 06).



amount = 2009
info = Invalid Card Present Flag


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid Card Present
Flag. (Error 09).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid Card Present
Flag. (Error 09).



amount = 2010
info = Invalid Customer Present Flag


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid Customer
Present Flag. (Error 10).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid Customer
Present Flag. (Error 10).



amount = 2011
info = Invalid Transaction Count Value


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: IInvalid Transaction
Count Value. (Error 11).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid Transaction
Count Value. (Error 1).



amount = 2012
info = Invalid Terminal Type


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid Terminal Type.
(Error 12).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid Terminal Type.
(Error 12).



amount = 2013
info = Invalid Terminal Capability


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid Terminal
Capability. (Error 13).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid Terminal
Capability. (Error 13).



amount = 2014
info = Invalid Source ID


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid source ID.
(Error 14).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid source ID.
(Error 14).



amount = 2015
info = Invalid Summary ID


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid summary ID.
(Error 15).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid summary ID.
(Error 15).



amount = 2016
info = Invalid mag stripe data


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid mag stripe
data. (Error 16).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid mag stripe
data. (Error 16).



amount = 2017
info = Invalid Invoice Number


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid invoice
number. (Error 17).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid invoice number.
(Error 17).



amount = 2018
info = Invalid Transaction Date or Time


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid transaction
date or time. (Error 18).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid transaction
date or time. (Error 18).



amount = 2019
info = Invalid bankcard merchant number in First Data database


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid merchant
number. (Error 19).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid merchant
number. (Error 19).



amount = 2020
info = File access error in First Data database


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: File access error at
FDC. (Error 20).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: File access error at
FDC. (Error 20).



amount = 2026
info = Terminal flagged as inactive


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Terminal flagged as
inactive. (Error 26).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Terminal flagged as
inactive. (Error 26).



amount = 2027
info = Invalid Merchant/Terminal ID combination


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid
merchant/terminal id combination. (Error 27).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid
merchant/terminal id combination. (Error 27).



amount = 2030
info = Unrecoverable database error from an authorization process (usually
means the Merchant/Terminal ID was already in use)


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Unrecoverable database
error. (Error 30).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Unrecoverable database
error. (Error 30).



amount = 2031
info = Database access lock encountered, Retry after 3 seconds


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Database access lock
encountered. (Error 31).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Database access lock
encountered. (Error 31).



amount = 2033
info = Database error in summary process, Retry after 3 seconds


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Database error in
summary process. (Error 33).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Database error in
summary process. (Error 33).



amount = 2043
info = Transaction ID invalid, incorrect or out of sequence


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Transaction ID
invalid. (Error 43).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Transaction ID invalid.
(Error 43).



amount = 2051
info = Terminal flagged as violated in First Data database (Call Customer
Support)


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Terminal flagged as
not useable. (Error 51).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Terminal flagged as not
useable. (Error 51).



amount = 2054
info = Terminal ID not set up on First Data database for leased line access


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Terminal ID not setup.
(Error 54).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Terminal ID not setup.
(Error 54).



amount = 2059
info = Settle Trans for Summary ID where earlier Summary ID still open


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Settle Trans for
Summary ID problem. (Error 59).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Settle Trans for
Summary ID problem. (Error 59).



amount = 2060
info = Invalid account number


auth_rcode = 0
auth_response = E60
auth_rflag = DINVALIDDATA
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid account
number. (Error 60).
ics_rcode = 0
ics_rflag = DINVALIDDATA
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid account number.
(Error 60).



amount = 2061
info = Invalid settlement data found in summary process (trans level)


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid settlement
data (trans level). (Error 61).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid settlement data
(trans level). (Error 61).



amount = 2062
info = Invalid settlement data found in summary process (summary level)


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid settlement
data (summary level). (Error 62).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid settlement data
(summary level). (Error 62).



amount = 2080
info = Invalid Payment Service data found in summary process (trans level)


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Invalid Payment
Service Data (trans level). (Error 80).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Invalid Payment Service
Data (trans level). (Error 80).



amount = 2098
info = General system error


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: General system error.
(Error 98).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: General system error.
(Error 98).



amount = 2200
info = Referral (call voice left)


auth_rcode = 0
auth_response = R
auth_rflag = DCALL
auth_rmsg = Referral: Please call the voice center at your payment
processor: FDC
ics_rcode = 0
ics_rflag = DCALL
ics_rmsg = Referral: Please call the voice center at your payment processor:
FDC



other amount = > $2000 and < $3000
amount = 2950
info = Unknown error


auth_rcode = -1
auth_rflag = ESYSTEM
auth_rmsg = We encountered a FDC problem: FIP reason: Unknown Error. ( ).
ics_rcode = -1
ics_rflag = ESYSTEM
ics_rmsg = We encountered a FDC problem: FIP reason: Unknown Error. ( ).




-----Original Message-----
From: [email protected]
[mailto:[email protected]]On Behalf Of Grant Goulet
Sent: Wednesday, March 19, 2003 7:29 PM
To: 'Tom'; 'Merchant-Users'
Subject: RE: [mru] Payment request denied..but only for one specific
product. STRANGE


I just tried deleting the product, then I packed the store data.
Then I re added it.
Still no luck.

Any other suggestions.

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Tom
Sent: Wednesday, March 19, 2003 6:18 PM
To: Grant Goulet; Merchant-Users
Subject: RE: [mru] Payment request denied..but only for one specific
product. STRANGE

Did you pack the store after deleting that item (before re-adding it)?

Tom

> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]]On Behalf Of Grant Goulet
> Sent: Wednesday, March 19, 2003 1:33 PM
> To: Merchant-Users
> Subject: [mru] Payment request denied..but only for one specific
> product. STRANGE
>
>
> I'm having a strange problem.
> I have a product that when someone purchases and goes to complete
> checkout.
> It gives them the following error:
>
> "Unable to authorize payment: The payment request for this credit card
> was declined by the processor"
>
> The item has 0 weight and no shipping.
> Not sure if that would affect it.
> Other items have 0 weight and no shipping and they work fine.
> This is the only item that does this.
> It happens when you purchase it by itself, and when you purhcase it
with
> other products.
>
> I tried removing the product...and then readding it..but still same
> error.
> I have no clue.
>
> I hope someone can help.
>
> Grant Goulet
> <mailto:[email protected]> [email protected]
> Web Developer
> Par-Tech
>
>
>