Missing Orders

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I have been using Miva Merchant for several months now without any =
significant problems. However, lately I have been noticing missing =
orders, orders which do not show up in Miva Merchant Order Processing =
(Un-batches Orders), however payments through my gateway (Cardservices =
Int'l) and Paypal are made. Recently, a customer whose order did not =
show up in Miva Merchant Un-Batched Orders but did show up my =
CardServices Int'l gateway batch, indicated to me that she received an =
error message "Application Timed-Out" after completing the order =
process.

I have taken steps to delete baskets, pack data files, etc. Still this =
problem occurs 1 out every 5 orders. Please help!

Thanks,

George Iino
<A HREF ="http://www.frr.com">http://www.frr.com</A>

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Missing Orders



This question is better asked on the Miva Merchant
users list as this list is for software coding
related issues. But to answer your question, Linkpoint
has been up and down for much of the last two weeks,
with many hours of outages yesterday and the day before.
Transactions hit them and are charged but never get
sent back to Merchant for it to know that the sale was
successful. PayPal has been having a similar problem
as of Friday but in their case, they do send the
transaction back six to twelve hours later. Bill
Weiland of Emporium Plus reports that increasing your
basket timeout to 1440 minutes may let those orders
eventually show up.

David
Hostasaurus.Com

> -----Original Message-----
> From: FRR.COM [mailto:[email protected]]=20
> Sent: Wednesday, October 13, 2004 10:11 AM
> To: [email protected]
> Subject: [meu] Missing Orders
>=20
> I have been using Miva Merchant for several months now=20
> without any significant problems. However, lately I have=20
> been noticing missing orders, orders which do not show up in=20
> Miva Merchant Order Processing (Un-batches Orders), however=20
> payments through my gateway (Cardservices Int'l) and Paypal=20
> are made. Recently, a customer whose order did not show up=20
> in Miva Merchant Un-Batched Orders but did show up my=20
> CardServices Int'l gateway batch, indicated to me that she=20
> received an error message "Application Timed-Out" after=20
> completing the order process.
>=20
> I have taken steps to delete baskets, pack data files, etc. =20
> Still this problem occurs 1 out every 5 orders. Please help!
>=20
> Thanks,
>=20
> George Iino
> <A HREF ="http://www.frr.com">http://www.frr.com</A>
>=20
>=20

Missing Orders



Mant Linkpoint users are seeing that.. its a problem with Linkpoint.

Thanks,
Gary...

DOMINANT DESIGNS & Development Services Ltd.
<A HREF ="http://www.DominantDesigns.com/">http://www.DominantDesigns.com/</A>

ESP - Ecommerce Shopping Portal
<A HREF ="http://www.MivaRoo.com/">http://www.MivaRoo.com/</A>

----- Original Message -----
From: "FRR.COM" <[email protected]>
To: <[email protected]>
Sent: Wednesday, October 13, 2004 11:10 AM
Subject: [meu] Missing Orders


I have been using Miva Merchant for several months now without any
significant problems. However, lately I have been noticing missing orders,
orders which do not show up in Miva Merchant Order Processing (Un-batches
Orders), however payments through my gateway (Cardservices Int'l) and Paypal
are made. Recently, a customer whose order did not show up in Miva Merchant
Un-Batched Orders but did show up my CardServices Int'l gateway batch,
indicated to me that she received an error message "Application Timed-Out"
after completing the order process.

I have taken steps to delete baskets, pack data files, etc. Still this
problem occurs 1 out every 5 orders. Please help!

Thanks,

George Iino
<A HREF ="http://www.frr.com">http://www.frr.com</A>