Update

I finally fixed the problem but I had to delete the company in synchro and
start from scratch. I think that for some reason it didn't like my trying to
change the log-in name.

Tiffany Shacklett

The Glowsource
1308 N. Inyo Street, Ste B
Ridgecrest, CA. 93555
877-456-4969
760-499-1999
760-499-1998 (fax)
www.glowsource.com
[email protected]

Update



Yeah, I am not blaming Synchro, it was something weird with Miva. Hindsight
is always 20/20, here's what happened: When the problem started, I entered
the new user in Miva, then changed the login in synchro. I double and
probably triple checked the password. When it stopped working, I tried
switching back to the old user, but that didn't help.

Later, while I was going through the company set-up process again, it still
wouldn't recognize the user (this was how I narrowed it from "Miva Error" to
"Unable to login error") and I ended up having to use one of the old users,
but strangely enough, not the original old user.

I did not try just logging in to Miva using the new user, although looking
back that probably would have saved me the trouble of reinstalling the
company in Synchro. But it was reinstalling the company that allowed me to
narrow down the problem. Oh well. If this happens to anyone else you'll have
something to go on. All that matters is it's working again. :)

Tiffany Shacklett

The Glowsource
1308 N. Inyo Street, Ste B
Ridgecrest, CA. 93555
877-456-4969
760-499-1999
760-499-1998 (fax)
www.glowsource.com
[email protected]

----- Original Message -----
From: "Miva User Group Support" <[email protected]>
To: "'Tiffany Shacklett'" <[email protected]>
Sent: Friday, April 30, 2004 11:56 AM
Subject: RE: [scu] Update


> Hmmmm...
> It shouldn't have an issue with that, since it passes to Miva Merchant
> whatever you enter into the box in Miva Synchro.
>
> Jimmy
> Miva Support Engineer
> Please REPLY to keep message history.
>
> Miva Corporation
> (858) 490-2570
> Mon. - Fri., 9am - 5pm (PST)
>
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>
>
> -----Original Message-----
> From: Tiffany Shacklett [mailto:[email protected]]
> Sent: Friday, April 30, 2004 11:49 AM
> To: Synchro Users
> Subject: [scu] Update
>
>
> I finally fixed the problem but I had to delete the company in synchro and
> start from scratch. I think that for some reason it didn't like my trying
to
> change the log-in name.
>
> Tiffany Shacklett
>
> The Glowsource
> 1308 N. Inyo Street, Ste B
> Ridgecrest, CA. 93555
> 877-456-4969
> 760-499-1999
> 760-499-1998 (fax)
> www.glowsource.com
> [email protected]
>
>