Miva Synchro died and left quickbooks hanging

------=_NextPart_000_0005_01C38617.08DC9730
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

To Whom It May Concern:

=20

After downloading and installing Miva Synchro v9, and attempting to run
Miva Synchro, it ran into a windows problem (i.e. one of those "please
tell Microsoft about this problem"). No log files were generated or =
had
anything in them from this problem.

=20

I tried to cut/paste more info, but nothing in that dialog box or the
details would allow a cut/paste (e.g. all the dll's used, etc). This =
is
all I was able to copy:

=20

AppName: synchro.exe AppVer: 1.0.0.1 ModName: unknown

ModVer: 0.0.0.0 Offset: 00390488

=20

Then, after Miva synchro died, quickbooks could not be closed because =
it
said another user had the company file open. I had to kill quickbooks.
This can be quite a risky procedure with quickbooks!

=20

Any ideas?

=20

I think it might have something to do with the timing / synching of =
miva
syncro with the actual miva store admin. I did have some firewall
software installed that requests a manual approval for certain software
connections to the internet. It looked like that, along with the
permission given to allow the Quickbooks access via synchro might have
caused the problem?

=20

Also, when I did a re-install of Miva Synchro, instead of just =
replacing
what was there from v8, I started out with a clean slate so it was
essentially a new install and not an update, whether that makes a
difference or not? The 2nd (install) time around, I was able to get
everything to work.

=20

Thanks,

Arnold

[email protected] <mailto:[email protected]>=20

www.egetbetter.com <<A HREF ="http://www.egetbetter.com/>=20">http://www.egetbetter.com/>=20</A>

=20

P.S. I'm glad the issue with passwords showing up in the server log
file has been resolved.. thanks!

=20


------=_NextPart_000_0005_01C38617.08DC9730--

Miva Synchro died and left quickbooks hanging



Hi Arnold,

Miva Synchro does open a connection with your QuickBooks company file, so it
will seem to QuickBooks that a program is using the file even if Miva
Synchro crashes for some reason. In the even that happens, you'll want to
save your QuickBooks data and then restart the application.

Try Miva Synchro Beta 10 that just went out yesterday. Hopefully you won't
have that problem again.

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: egetbetterCustomerService [mailto:[email protected]]
Sent: Sunday, September 28, 2003 11:20 PM
To: [email protected]
Subject: [scu] Miva Synchro died and left quickbooks hanging


To Whom It May Concern:



After downloading and installing Miva Synchro v9, and attempting to run
Miva Synchro, it ran into a windows problem (i.e. one of those "please
tell Microsoft about this problem"). No log files were generated or had
anything in them from this problem.



I tried to cut/paste more info, but nothing in that dialog box or the
details would allow a cut/paste (e.g. all the dll's used, etc). This is
all I was able to copy:



AppName: synchro.exe AppVer: 1.0.0.1 ModName: unknown

ModVer: 0.0.0.0 Offset: 00390488



Then, after Miva synchro died, quickbooks could not be closed because it
said another user had the company file open. I had to kill quickbooks.
This can be quite a risky procedure with quickbooks!



Any ideas?



I think it might have something to do with the timing / synching of miva
syncro with the actual miva store admin. I did have some firewall
software installed that requests a manual approval for certain software
connections to the internet. It looked like that, along with the
permission given to allow the Quickbooks access via synchro might have
caused the problem?



Also, when I did a re-install of Miva Synchro, instead of just replacing
what was there from v8, I started out with a clean slate so it was
essentially a new install and not an update, whether that makes a
difference or not? The 2nd (install) time around, I was able to get
everything to work.



Thanks,

Arnold

[email protected] <mailto:[email protected]>

www.egetbetter.com <<A HREF ="http://www.egetbetter.com/> ">http://www.egetbetter.com/> </A>



P.S. I'm glad the issue with passwords showing up in the server log
file has been resolved.. thanks!