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Issue after submitting with contact form Thank You page

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  • Issue after submitting with contact form Thank You page

    My website has a contact form, one that I think comes built in with Base readytheme (might be wrong on that), however whenever I or someone submits using the form, this page comes up: http://www.lightsonretail.com/THANKY...l?form=contact. The email gets sent, and is received no problem, but I'd like there to be a sort of "thank you" message that pops up.

    I've looked around the CTUS page, but haven't seen anything weird. Would this be getting caused by something in the javascript, or the contactForm.php, or something else? Is there a simpler way of integrating contact forms into my store page?

    Thanks!

  • patquestions
    replied
    Perfect! That worked! Thank you. I found the contactForm.php in my.miva by going to the httpdocs folder -> Merchant -> Forms

    Leave a comment:


  • Matt Zimmermann
    replied
    Those would be located in your contactForm.php file. You can find it by connecting to your site through FTP and navigating to mm5/themes/base/forms/

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  • patquestions
    replied
    Where do you see that? I can't find:
    Location: /thank-you.html?form=contact Location: /errors.html?form=contact&pbm=sent Location: /ERRORS.html?form=contact&pbm=time in the CTUS or THANKYOU pages. Where do I go to change those lines?

    Leave a comment:


  • Matt Zimmermann
    replied
    It looks like you are using the original long-form URLs on the site. The form processor assumes you are using short links. You can update the processor to fit your site by changing:
    Code:
    Location: /thank-you.html?form=contact
    Location: /errors.html?form=contact&pbm=sent
    Location: /ERRORS.html?form=contact&pbm=time
    to...
    Code:
    Location: /Merchant/merchant.mvc?Screen=THANKYOU&form=contact
    Location: /Merchant/merchant.mvc?Screen=ERRORS&form=contact&pbm=sent
    Location: /Merchant/merchant.mvc?Screen=ERRORS&form=contact&pbm=time

    Leave a comment:


  • patquestions
    replied
    Okay, yeah we have one, but I'm not sure why it's not working. I assume it is the original code, cause I don't think we've touched it in years. Is there some way I can share the code with you/what should I look for to see what the issue is?

    Leave a comment:


  • Matt Zimmermann
    replied
    Check to see if you have a thank you page in your page list. The Base ReadyTheme should ship with one.

    Leave a comment:


  • patquestions
    replied
    Also, apologies for the title of this post making next to no sense. "Issues with the Thank You page after submitting with contact form" might have worked better

    Leave a comment:

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