Change Quantity not working in Basket for Mac users

[Jim Cockerham]

Has anyone heard of this problem on the BASK screen? This is the second time I have had a call on this. Customers say they cannot remove a product from the Basket and changing the quantity does not update the total. Both customers were using Mac's.

[lesliekirk]

Need another test? Let me know, I'm on a Mac.

[Jim Cockerham]

Need another test? Let me know, I'm on a Mac.

Yes, that would be awesome Leslie! I forgot to mention, this last customer specified that they were using Firefox browser. The site is : https://www.coffeehouseexpress.com

Thanks!

[Matt Zimmermann]

Hi Jim,

I've tested the site in Firefox on both El Capitan and Sierra with no issue.

[lesliekirk]

It works for me, I'm using Firefox 54.0 (64-bit) with El Capitan. I did notice that there was a bit of a lag when clicking the plus or minus which caused a brief flash of the hidden update button. I was able to increase and decrease my quantities. I was able to successfully decrease down to zero, which removed the item from my basket.

Now with that said, there is something I don't like about how the Levels ReadyTheme doesn't have a "Remove" button. It took me a few times in the first site I built with Levels to understand how to "remove" a product.

[Jim Cockerham]

Thanks Matt and Leslie. Maybe they are using outdated versions then. I really appreciate you both testing this for me!

Leslie - I agree with you on the lack of a "Remove" button. When I first got the call from the customer I thought that was probably what his problem was.

[Bruce - PhosphorMedia]

You could easily create a "remove" link to sit beneath the quantity controls:

<form method="post" action="&mvt:global:baseurl;/BASK.html">
   <input type="hidden" name="Action" value="RPRD" />   
   <input type="hidden" name="Basket_Line" value="&mvte:item:line_id;" />  
   <input type="submit" class="button-5" value="REMOVE" />
</form>

or 

<a href="&mvt:global:baseurl;/BASK.html?Action=RPRD&Basket_Line=&mvte:item:line_id;&Screen=BASK">Remove</a>