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Address Book Doesn't Load Edit Address Form

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  • Address Book Doesn't Load Edit Address Form

    On CABK, the address book page, when I click edit address the address disappears and nothing load in the edit-address-form div.
    Chris Dye
    http://www.kseriesparts.com

  • Hi Chris,

    Does this happen in all browsers and are there any JavaScript errors on the page?
    Matt Zimmermann
    Director of UI/UX Standards and Theme Development
    / Miva, Inc.

    Comment


    • It happens in Chrome and Edge, no errors on the page that would cause an issue.
      Chris Dye
      http://www.kseriesparts.com

      Comment


      • Hi Chris,

        I am unable to duplicate this in the demonstration store. Assuming this store is a password protected development site, I would recommend contacting professional services or support so they can gain access and take a look.
        Matt Zimmermann
        Director of UI/UX Standards and Theme Development
        / Miva, Inc.

        Comment


        • Matt,

          What is the action that is supposed to take place? I created an account on the Luxe store and it works and I am trying to work it backwards. I am thinking that something isn't loading into the edit-address-form div like it is supposed to.
          Chris Dye
          http://www.kseriesparts.com

          Comment


          • Matt,

            Other thing, can you tell me the items that need to be assigned to the page.
            Chris Dye
            http://www.kseriesparts.com

            Comment


            • Hi Chris,

              When you click to edit, it will exchange the contents of the address section with the edit form based on the address ID
              Matt Zimmermann
              Director of UI/UX Standards and Theme Development
              / Miva, Inc.

              Comment


              • The list of items for the page are:
                • addressbook
                • addressfields
                • affiliatelink
                • breadcrumbs
                • buttons
                • countries
                • cssui_links
                • customerlink
                • ga_jsencode
                • ga_tracking
                • global_minibasket
                • hdft
                • head
                • html_profile
                • messages
                • navbar
                • prodctgy_meta
                • readytheme
                • states
                • store
                • urls
                Matt Zimmermann
                Director of UI/UX Standards and Theme Development
                / Miva, Inc.

                Comment


                • Hey Matt,

                  I used the Store Settings > Customer to make some adjustments at one point and this reset all of the Customer Information fields. I thought I had them all updated back to the default Luxe setting but I missed the one on page CADE. I reset that one and now it works.

                  Maybe the Prevent Automatic Updates to This Template should be checked by default on a ReadyTheme install because this has caused a few issues with formatting and now functionality.
                  Chris Dye
                  http://www.kseriesparts.com

                  Comment

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