Announcement

Collapse
No announcement yet.

Address validation modal not visible for some users

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Address validation modal not visible for some users

    We use FullStory on our store and it's helped understand user behavior and mis-clicks. Lately I have some users saying when they try to proceed from OCST, they get the text message box at the top of the page saying "Please verify your address". They're unable to proceed.

    When I look at their FullStory session, the address validation modal appears. But based on the user's behavior, it's as if they can't see it to select their original or the verified address and hit the update button, like the whole thing is invisible. They are scrolling around and able to click back into the address fields that are behind the modal that I'm seeing.

    Any ideas on what could cause this? It's not a real "popup" in the browser, so an adblocker or popup prevention shouldn't have an effect. I'm baffled.

    Thanks
    DH

    #2
    The only issue I was aware of was if a visitor had their browser set to "prefers-reduced-motion", which is primarily an accessibility setting, dialogs on the site were not showing. This was addressed in Shadows 2.01.00. Can you tell, from using FullStory, if they are able to interact with any of the dialog elements on your site?
    Matt Zimmermann
    Front-End Development Director / Miva, Inc.

    Comment


      #3
      Matt,

      Thanks for the reply. I'll have to dig further to answer your question, but I did just get off the phone with a user that experienced this and got a better description:

      She said that "a lot" of the screen would just go white. This sounds like the modal tries to appear, but it only draws the box and doesn't complete loading the elements inside it. She tried it on Chrome, FireFox, and Edge, and on iOS, and had the same result on all of them. I didn't get versions of anything, sorry.

      From admin, I shopped as her since she registered & had a session already, and I stepped through the same. My notes:
      - With the address 1 digit off (she miskeyed it apparently), I initially was taken to OPAY without any address popup at all.
      - In fixing the street/house number, then proceeding, I did get the address modal with all the elements behaving properly.

      I think if I had this occur, maybe I'd see errors or something stick out in the Chrome debug windows (which I have little experience using for real debugging), but thus far I haven't been able to repeat & see this issue first-hand.

      DH

      Comment


        #4
        Matt Zimmermann I have a short screen capture clip showing the behavior now. I can send it to you off the forum to your preferred destination.

        Thanks,
        Darrel

        Comment


          #5
          Hi Darrel,

          You can either post a link to the video here or PM me with it. Can you post a link to the site in question?
          Matt Zimmermann
          Front-End Development Director / Miva, Inc.

          Comment


            #6
            Are most of the bugs, if any worked out of address validation? I am planning on implementing it soon if there are no issues. I am on 2.01.00
            Highly caffeinated
            http://www.coffeehouseexpress.com

            Comment


              #7
              Hi Jim,

              There is one outstanding bug with Address Validation that will be in the next release of Shadows, but it only affects Internet Explorer 11.
              Matt Zimmermann
              Front-End Development Director / Miva, Inc.

              Comment


                #8
                Originally posted by Matt Zimmermann View Post
                Hi Jim,

                There is one outstanding bug with Address Validation that will be in the next release of Shadows, but it only affects Internet Explorer 11.
                I hope there are not many people still using IE :)
                Highly caffeinated
                http://www.coffeehouseexpress.com

                Comment


                  #9
                  Originally posted by Matt Zimmermann View Post
                  Hi Jim,

                  There is one outstanding bug with Address Validation that will be in the next release of Shadows, but it only affects Internet Explorer 11.
                  I'm thinking there is another bug that is affecting all browsers - let me dig through my tickets. I had just gotten a reply back about it last week, I think.
                  Leslie Kirk
                  Miva Certified Developer
                  Miva Merchant Specialist since 1997
                  Previously of Webs Your Way
                  (aka Leslie Nord leslienord)

                  Email me: [email protected]
                  www.lesliekirk.com

                  Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                  Comment


                    #10
                    Originally posted by Matt Zimmermann View Post
                    Hi Jim,

                    There is one outstanding bug with Address Validation that will be in the next release of Shadows, but it only affects Internet Explorer 11.
                    My bad, it wasn't a recent ticket but a forum post https://www.miva.com/forums/forum/on...cation-message

                    This one is the opposite of not appearing but appearing when not needed. All browsers.
                    Leslie Kirk
                    Miva Certified Developer
                    Miva Merchant Specialist since 1997
                    Previously of Webs Your Way
                    (aka Leslie Nord leslienord)

                    Email me: [email protected]
                    www.lesliekirk.com

                    Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                    Comment


                      #11
                      Originally posted by Matt Zimmermann View Post
                      Hi Jim,

                      There is one outstanding bug with Address Validation that will be in the next release of Shadows, but it only affects Internet Explorer 11.
                      Hi Matt, are all of the address validation bugs now fixed with Miva 10.02.00 ? Are thee template changes for Shadows?
                      Highly caffeinated
                      http://www.coffeehouseexpress.com

                      Comment


                        #12
                        Hi Jim,

                        There are no template changes for Shadows with the release of Miva 10.02.00. There are some bug fixes in the works, but the won't being going out until the next release of Miva.
                        Matt Zimmermann
                        Front-End Development Director / Miva, Inc.

                        Comment


                          #13
                          Originally posted by Matt Zimmermann View Post
                          Hi Jim,

                          There are no template changes for Shadows with the release of Miva 10.02.00. There are some bug fixes in the works, but the won't being going out until the next release of Miva.
                          Ok, thanks!
                          Highly caffeinated
                          http://www.coffeehouseexpress.com

                          Comment

                          Working...
                          X