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  • RTHOMASDESIGN
    replied
    Originally posted by Nick View Post
    Donna after looking a little deeper into your site it looks like this is already implemented. I will see if our team can replicate this however we have not heard any other reports of issues like this so it may be a user specific situation. The customer may have browser extensions installed or other device specific settings that are causing issues.
    Their customer is using the Samsung browser (which is Chromium based) – It's available in the Google App Store for all devices.

    Leave a comment:


  • Donna
    replied
    I just want to thank everyone for their help. I would like to get this issue resolved for my customer.

    Donna
    www.treasuresofthesouthwest.com

    Leave a comment:


  • Nick
    replied
    Donna after looking a little deeper into your site it looks like this is already implemented. I will see if our team can replicate this however we have not heard any other reports of issues like this so it may be a user specific situation. The customer may have browser extensions installed or other device specific settings that are causing issues.

    Leave a comment:


  • Donna
    replied
    Hi Nick,

    What page should I go to to put the code? Then where would I put the code? Would I see this code that is incorrect?
    Sorry, I don't know about this.

    Thank you,
    Donna

    Leave a comment:


  • Nick
    replied

    Donna

    ​​​​​​​One suggestion would be to use the inputmode attribute on the form input: https://developer.mozilla.org/en-US/...utes/inputmode

    The newest version of Shadows has this attribute on the login inputs and we have not heard any issues with the newest version of theme. Here is what the default Shadows input looks like:

    Code:
    <input id="Customer_LoginEmail_LOGN" class="c-form-input" type="text" inputmode="email" name="Customer_LoginEmail" value="" autocomplete="email" required="" aria-required="true">
    Looking at the input on your form the inputmode attribute is missing.

    Leave a comment:


  • Mark Hood
    replied
    I'm wondering where they are trying to login from? Just realized my header login works as expected.
    However the login in pop up on OCST is going to what appears to be a broken link for me. I recently switched to shadows a week ago or so. I also installed the latest shadows on a different branch which shares the same problem.

    Leave a comment:


  • RTHOMASDESIGN
    replied
    Can you please verify that the customer is on the following page: https://www.treasuresofthesouthwest....er-log-in.html

    I checked the input fields and everything is set up as expected. I also tested on both an iPhone 15 and Google Pixel. Unfortunately, I no longer have a Samsung lying around (good riddance). Sounds like she's using the Samsung internet browser, which we can't test without having the device on hand. I would recommend that she try an alternate browser if all else fails (Chrome, Firefox, etc.).

    Sorry I can't be of more help at this time!
    -Ryan

    Leave a comment:


  • Donna
    replied
    Thank you! My website is www.treasuresofthesouthwest.com

    Leave a comment:


  • RTHOMASDESIGN
    replied
    Please share a link to your site. We can't identify the issue without it.

    Leave a comment:


  • Donna
    started a topic Customer can't login to her account

    Customer can't login to her account

    My customer can't login to her account on her Samsung tablet. She can shop on our website she can place an order. However when she attempts to login her keyboard will not pop up. I am hoping someone else has had this happen and found a solution. This is what she told me. I am sure she is using the default browser as she has not changed anything.

    Thank you,
    Donna


    When I touch the signin box, the second I lift my finger, the keyboard flashes at the bottom of the screen, but is gone before I can touch a key. I'm completely baffled because I'm not having the problem anywhere else.

    I am using Samsung version 23.0.1.1. The keyboard comes up so I can search items throughout your site. The only problem I encounter is with the field where I am supposed to enter my id. When I click in that field, the keyboard flashes at the bottom of the screen, but it disappears before I can click on the first letter.


    I'm not sure about the browser other than that I found the Samsung version 23.0.1.1 info on my settings page. Since I do searches through Google, I guess that Google Chrome might be what you are looking for.

    ​​​​​​​
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