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Practical Ecommerce interviews Miva Merchant President

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    Practical Ecommerce interviews Miva Merchant President

    Interesting article and great exposure in this weeks' Practical Ecommerce featuring Miva Merchant.

    http://www.practicalecommerce.com/ar...sting-Business

    Being a Miva Merchant fan, I am familiar with most of the story but there were some new things to learn as well.

    I thought the best quote that captured the essence of Miva Merchant is

    Wilson: The one thing I'd like to say and impart with everyone is that oftentimes people don't realize that we're here and we're in San Diego. We answer our phones and are easy to talk to. I've had people who are longstanding, excited customers of ours who are still hesitant to call us because people have been so poorly trained with support experiences everywhere else in the industry. If you ever need anything with Miva Merchant, the best first option is to pick up the phone and call us. It's toll-free and we're really, really nice.
    Last edited by Mark Simon; 05-04-10, 10:28 AM. Reason: Adjust reference to Miva Merchant to comply with legal requirements
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