Re: Abandoned basket follow-up
I use lost and found orders to contact people all the time. I don't get many abandoned baskets, but I find that I convert most after sending the email. I use a generic email with a list of commonly asked questions. I probably convert 80% of those I contact.
My wife tells me Old Navy does the same thing.
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Abandoned basket follow-up
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Originally posted by Red FlareI have the Lost and Found orders module by Weiland. I am wondering if anyone is using it to contact those customers who abandoned their baskets? Do you have any success with this strategy? Are there any legal/spam issues associated with this?
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Abandoned basket follow-up
I have the Lost and Found orders module by Weiland. I am wondering if anyone is using it to contact those customers who abandoned their baskets? Do you have any success with this strategy? Are there any legal/spam issues associated with this?
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