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    #16
    I have a guess. You can likely request a my.miva account of your own. It's worth asking anyway.

    Scott
    What help do you need today!
    Interactive Design Solutions http://www.southbound.com
    MivaMerchant Business Partner | Certified MivaMerchant Web Developer
    My T-shirt Collection is mostly MivaCon T-shirts!!
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      #17
      A my.miva account is required to open requests in the new support system as that is where authentication to the new system occurs.

      A contact with appropriate rights for a particular business entity in my.miva must add third parties who can open support requests on behalf of that entity. This change ensures that our customers can explicitly authorize, audit, or remove authorization from, their own list of individuals whom they want to have initiating support requests on their behalf. We understand the effort that will be required for any third party who may have numerous relationships with mutual customers, if they want to be proactively authorized for support access with every mutual customer. However, such an explicit authorization is the only method to ensure the access is currently authorized; we can't make assumptions on who might be authorized based on historical data.

      Support for software instances deployed for development / testing purposes, whether that is a store in the developer training domain, or other custom configuration deployed outside of our normal subscription system, will require a custom my.miva account that has no paid services attached. Our support staff can take such requests by phone and have them configured, possibly in real time while on the call.
      David Hubbard
      CIO
      Miva
      [email protected]
      http://www.miva.com

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        #18
        Originally posted by ILoveHostasaurus View Post
        A my.miva account is required to open requests in the new support system as that is where authentication to the new system occurs.



        Support for software instances deployed for development / testing purposes, whether that is a store in the developer training domain, or other custom configuration deployed outside of our normal subscription system, will require a custom my.miva account that has no paid services attached. Our support staff can take such requests by phone and have them configured, possibly in real time while on the call.
        Can we just send them an email?


        Leslie Kirk
        Miva Certified Developer
        Miva Merchant Specialist since 1997
        Previously of Webs Your Way
        (aka Leslie Nord leslienord)

        Email me: [email protected]
        www.lesliekirk.com

        Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

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          #19
          That will work currently prior to the Zen cutover.
          David Hubbard
          CIO
          Miva
          [email protected]
          http://www.miva.com

          Comment


            #20
            Originally posted by lesliekirk View Post

            Can we just send them an email?

            So happy! I am now set up, Leslie. Only took a few minutes by email.

            Jamie Donaldson
            JSDVS Web Design / Development
            Web Design | Web Development | E-commerce Design & Integration

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              #21
              Originally posted by jsdva View Post

              So happy! I am now set up, Leslie. Only took a few minutes by email.
              My own My.Miva was easy - the dev site took a little explaining (since it was set up under a different email address) but it sounds like Laura got me figured out.
              Leslie Kirk
              Miva Certified Developer
              Miva Merchant Specialist since 1997
              Previously of Webs Your Way
              (aka Leslie Nord leslienord)

              Email me: [email protected]
              www.lesliekirk.com

              Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

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                #22
                If a client is setting up a local user account in their My.Miva, does that account need any specific level of permissions?
                Bruce Golub
                Phosphor Media - "Your Success is our Business"

                Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
                phosphormedia.com

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                  #23
                  Question - where do we report issues with the new support system? I already have 3.
                  Leslie Kirk
                  Miva Certified Developer
                  Miva Merchant Specialist since 1997
                  Previously of Webs Your Way
                  (aka Leslie Nord leslienord)

                  Email me: [email protected]
                  www.lesliekirk.com

                  Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                  Comment


                    #24
                    That would be best handled via a support ticket dedicated to those issues so our staff can work through them with you, or by phone if the issues are preventing you from opening a ticket.
                    David Hubbard
                    CIO
                    Miva
                    [email protected]
                    http://www.miva.com

                    Comment


                      #25
                      I just logged in to my.miva to check on the new support features. I have several open tickets, but the my.miva page only shows one.

                      For that one ticket, the number and the title have been changed, so I'm not exactly sure what it refers to.

                      When I click the link to view the ticket, I get this: (attached)
                      Attached Files
                      Kent Multer
                      Magic Metal Productions
                      http://TheMagicM.com
                      * Web developer/designer
                      * E-commerce and Miva
                      * Author, The Official Miva Web Scripting Book -- available on-line:
                      http://www.amazon.com/exec/obidos/IS...icmetalproducA

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                        #26
                        Originally posted by Kent Multer View Post
                        I just logged in to my.miva to check on the new support features. I have several open tickets, but the my.miva page only shows one.

                        For that one ticket, the number and the title have been changed, so I'm not exactly sure what it refers to.

                        When I click the link to view the ticket, I get this: (attached)
                        Me too! So I opened a ticket for it. I "think" mine has been figured out but I had to open a ticket for it.
                        Leslie Kirk
                        Miva Certified Developer
                        Miva Merchant Specialist since 1997
                        Previously of Webs Your Way
                        (aka Leslie Nord leslienord)

                        Email me: [email protected]
                        www.lesliekirk.com

                        Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                        Comment


                          #27
                          Originally posted by ILoveHostasaurus View Post
                          That would be best handled via a support ticket dedicated to those issues so our staff can work through them with you, or by phone if the issues are preventing you from opening a ticket.
                          I did. One issue has been resolved. One issue may or may not be browser related - I didn't select one of the drop down items, clicked submit, got the expected error but when I went back to the page all of the info I had entered was gone.
                          Leslie Kirk
                          Miva Certified Developer
                          Miva Merchant Specialist since 1997
                          Previously of Webs Your Way
                          (aka Leslie Nord leslienord)

                          Email me: [email protected]
                          www.lesliekirk.com

                          Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                          Comment


                            #28
                            The new system apparently only allows me to view open tickets. There are times when I want to review older, closed tickets; and it was easy to do in the old system. Are you going to provide a way to do that?
                            Kent Multer
                            Magic Metal Productions
                            http://TheMagicM.com
                            * Web developer/designer
                            * E-commerce and Miva
                            * Author, The Official Miva Web Scripting Book -- available on-line:
                            http://www.amazon.com/exec/obidos/IS...icmetalproducA

                            Comment


                              #29
                              In the upper right corner of "My Requests" there should be a Status box you can drop down to include Solved.
                              David Hubbard
                              CIO
                              Miva
                              [email protected]
                              http://www.miva.com

                              Comment


                                #30
                                Where is "My Requests?" I don't see that on the my.miva home page or on the Support page.
                                Kent Multer
                                Magic Metal Productions
                                http://TheMagicM.com
                                * Web developer/designer
                                * E-commerce and Miva
                                * Author, The Official Miva Web Scripting Book -- available on-line:
                                http://www.amazon.com/exec/obidos/IS...icmetalproducA

                                Comment

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