While we discourage telephone orders, we still have a portion of our customer base which insists on ordering by telephone. We enter these orders using the native features built into the admin (Manage Orders--New Order). Although this process is miles above previous versions, there are two features which would significantly improve this process for us.
First, when we have a customer who orders regularly it would be beneficial if we had a feature to add them as a customer from the order screen so their shipping/billing information is auto-populated the next time they call in an order.
The second feature regards the ability to duplicate an order. We regularly receive calls saying "I want the same thing as last time". It would be incredible if we had the ability to look up their order and simply copy it, thereby creating a new order for the same thing. This seems like something that would be popular for anybody who did use order entry through the admin, and is a standard feature of order processing applications like Quickbooks.
Thank you for the consideration.
Best regards, Charlie
First, when we have a customer who orders regularly it would be beneficial if we had a feature to add them as a customer from the order screen so their shipping/billing information is auto-populated the next time they call in an order.
The second feature regards the ability to duplicate an order. We regularly receive calls saying "I want the same thing as last time". It would be incredible if we had the ability to look up their order and simply copy it, thereby creating a new order for the same thing. This seems like something that would be popular for anybody who did use order entry through the admin, and is a standard feature of order processing applications like Quickbooks.
Thank you for the consideration.
Best regards, Charlie
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