For five years now I have had reports from customers having their shopping carts empty on them before they could check out, and for five years I have heard the same line from MivaMerchant Technical Staff, that they cannot replicate the problem and no one else in the history of the company has ever had the problem.
Today I am able to replicate the problem using Internet Explorer 11, every time I use it on my site, and I received emails today from 4 customers who experienced the same problem last night. Apparently they can replicate the problem without having degrees or certifications in computers.
My customers are generally retirement age people, so not very hip and cutting edge, still using IE like the majority of the general population. So it is kind of their fault for having the wrong settings on the wrong browser, according to some of the technical class I have discussed this with over the years.
But am I really the only Miva Merchant user who has experienced this problem. And if not has anyone had success in solving the problem.
It is troubling to me to accept the idea that merchants using Miva Merchant just need to resign ourselves to the reality that some significant percentage of internet traffic cannot ship on Miva Merchant shopping carts.
Hope there is help out there!
Bob MacLachlan
iHobb.com
Today I am able to replicate the problem using Internet Explorer 11, every time I use it on my site, and I received emails today from 4 customers who experienced the same problem last night. Apparently they can replicate the problem without having degrees or certifications in computers.
My customers are generally retirement age people, so not very hip and cutting edge, still using IE like the majority of the general population. So it is kind of their fault for having the wrong settings on the wrong browser, according to some of the technical class I have discussed this with over the years.
But am I really the only Miva Merchant user who has experienced this problem. And if not has anyone had success in solving the problem.
It is troubling to me to accept the idea that merchants using Miva Merchant just need to resign ourselves to the reality that some significant percentage of internet traffic cannot ship on Miva Merchant shopping carts.
Hope there is help out there!
Bob MacLachlan
iHobb.com
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