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Marking Payment as Refund or Void without gateway

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    Marking Payment as Refund or Void without gateway

    Hello.

    I was wondering how we would go about marking a captured payment as a refund (or void). We are not using a gateway, and we are only using CC Payment with Simple Validation to receive the customer's CC info. We are using an external CC service to manually charge orders.

    After marking an order as "Captured", there is no way to get the Refund or Void options un-greyed / clickable.

    In situations where we must refund someone, how can we mark the order to show the refunded amount?

    Thanks.

    -Ilyoung

    #2
    Re: Marking Payment as Refund or Void without gateway

    You can't today, but that's an interesting feature request.
    Thanks,

    Rick Wilson
    CEO
    Miva, Inc.
    [email protected]
    https://www.miva.com

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      #3
      Re: Marking Payment as Refund or Void without gateway

      Originally posted by Rick Wilson View Post
      You can't today, but that's an interesting feature request.
      It would be very helpful. I know e-commerce businesses don't usually go this route (not using an integrated gateway), but our business is deeply rooted and specialized in wholesale account based sales with several steps of manual customer verification, and we are trying to integrate our future Miva site with the way the company is used to running things.

      A Refund / Void option without a gateway would be nice, just so we can keep track of everything within Miva whether they were charged through it or not.

      Thanks.

      -Ilyoung

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