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Is the Support Ticket site looking strange to any one else?

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    Is the Support Ticket site looking strange to any one else?

    I was checking on some support tickets, and the page looks incomplete, style wise, example attached.

    It does look like there was a change in the back end system, and the current style sheet is hard to read.

    #2
    This is a cosmetic issue we're working on. We upgraded the help desk last Friday morning, so the interface looks a bit different. Functionality is still the same, it just looks a little wonky at the moment. :-)
    Laura Schindler
    Director of Technical Assistance
    800-608-MIVA (6482)
    http://www.miva.com
    Miva Merchant Technical Assistance Center

    Comment


      #3
      ok - not sure if it's super heavy caching - but i tried to get to the support desk via https://www.miva.com/support (from top navigation link drop down) - which gets me here: https://support.miva.com/supportsuit...ase/User/Login
      (same for the footer link to support) and a message:
      The page isn’t redirecting properly

      An error occurred during a connection to support.miva.com.
      Sabine Sharp
      eCommerce Strategies & Solutions
      Glendale Designs
      Support Desk
      623.322.6066

      Comment


        #4
        Originally posted by GDesigns View Post
        ok - not sure if it's super heavy caching - but i tried to get to the support desk via https://www.miva.com/support (from top navigation link drop down) - which gets me here: https://support.miva.com/supportsuit...ase/User/Login
        (same for the footer link to support) and a message:
        The page isn’t redirecting properly

        An error occurred during a connection to support.miva.com.
        Hello GDesigns,

        I checked the links you posted and it looks like they're loading fine now. Can you check on your side and let us know if you're still seeing that error message?

        Regards
        Rafael Buelna
        Miva Support Engineer
        800.608.MIVA (24/7 Support)
        http://www.miva.com
        http://www.miva.com/support

        Comment


          #5
          Hi Rafael, yup - all good - I had to clear cache & history on support.miva.com to be able to log in again. Thanks for following up!
          Sabine Sharp
          eCommerce Strategies & Solutions
          Glendale Designs
          Support Desk
          623.322.6066

          Comment


            #6
            Originally posted by GDesigns View Post
            Hi Rafael, yup - all good - I had to clear cache & history on support.miva.com to be able to log in again. Thanks for following up!
            Hello GDesigns,

            Sounds good let us know if you encounter any other issues with the support suite.

            Regards
            Rafael Buelna
            Miva Support Engineer
            800.608.MIVA (24/7 Support)
            http://www.miva.com
            http://www.miva.com/support

            Comment


              #7
              Originally posted by Laura Schindler View Post
              This is a cosmetic issue we're working on. We upgraded the help desk last Friday morning, so the interface looks a bit different. Functionality is still the same, it just looks a little wonky at the moment. :-)
              Ah yes! The styles are much more complete now! Looking good all! Thanks for the updates.

              Comment

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