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    Cart won't clear


    Miva 10

    I have a customer saying she can't clear an item from her cart.

    I logged in as her using shop as customer and I can't clear the cart.
    I logged out and the cart stays with me.
    I logged in with a test account and same thing, still have her cart.

    I thought the cart clears when you log out?

    Thanks,
    Mike

    #2
    Originally posted by mstella1 View Post
    Miva 10

    I have a customer saying she can't clear an item from her cart.

    I logged in as her using shop as customer and I can't clear the cart.
    I logged out and the cart stays with me.
    I logged in with a test account and same thing, still have her cart.

    I thought the cart clears when you log out?

    Thanks,
    Mike
    Hello Mike,

    I'm pretty sure the action of logging out of a customer account doesn't empty the cart, the cart is retained until you delete the basket or it expires.

    Warm Regards,
    Rafael Buelna
    Miva Support Engineer
    800.608.MIVA
    http://www.miva.com
    http://www.miva.com/support

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